Open Bug 1934134 Opened 12 days ago Updated 9 days ago

Two factor authentication issue

Categories

(Cloud Services :: Server: Firefox Accounts, enhancement)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Type:
enhancement

Tracking

(Not tracked)

Status:
UNCONFIRMED

People

(Reporter: jon.ronnenberg, Unassigned, NeedInfo)

Details

User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 16_7_10 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Mobile/15E148 Safari/604.1

Steps to reproduce:

Tried to login to add my add-on, that I developed.

Actual results:

iOS authenticator (password manager) is not supported. I get “Invalid two-step authentication code” error after scanning the QR code and receiving a code from iOS.

Expected results:

Please add the default iOS authentication app. I got more authentication apps that I can bare but none of them are listed on https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication
I already need to have Microsoft, Saleforce, the national danish and national Norwegian Authenticator apps install. Now I need another one?!? That’s 5 apps that does the same thing!

The irony that you support GitHub authenticator but I don’t need that because GitHub support the native iOS authenticator…

Component: Security → Firefox Accounts
Product: addons.mozilla.org → Firefox
Component: Firefox Accounts → Server: Firefox Accounts
Product: Firefox → Cloud Services

We're not doing anything special with the auth codes. We just have those recommendations because we've used them before. Can you be more explicit about what steps you're doing to reproduce this and we can look into it.

Flags: needinfo?(jon.ronnenberg)
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