193528 - Acrobat Reader won't load all of this 1.5-MB PDF file; Netscape 4.79 will.

Status: RESOLVED WORKSFORME

(Plugins Graveyard :: PDF (Adobe), defect)

Description

[Raymond A. Chamberlin]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2.1) Gecko/20021130

When I try to download this 1.5-MB PDF file into Mozilla, with Acrobat Reader
5.1, only about 2/3 of this file loads properly.  Most of the file consists of
maps.  At this point, the colors go wrong and most detail is lost, and then some
whole pages disappear.  This file loads completely correctly with Netscape 4.79.

With most PDF files, using Moz, I get the interactive window that says that the
file can't be shown in my browser unless I click a box in it to "fix" the
situation.  Either checking the box or canceling will make the plugin properly
load the PDF file, but the "fix" is only a one-time fix; however, this window
doesn't ALWAYS intercede when I try to look at a PDF file in Moz.  This window
doesn't appear at all when using Netscape 4.79.

Why are you guys running ahead to make scads of new versions of Moz when you've
never gotten any version working as well as Netscape 4.79 for the _basic_
functions of a browser?

Ray

Reproducible: Always

Steps to Reproduce:
1. With Acrobat Reader 5.1 installed and set to work in Moz, load the above URL
into Moz.
2. If an Acroread window of complaint appears, check box to "fix".
3. Observe failure somewhere around 2/3 of the, I believe, 11 pages of this PDF
file.

Actual Results:  
See above 'Details

Expected Results:  
Accepted download of full PDF file and made it all displayable within it.

Comment 1

[Chris Lyon]

Not bookmarks

Comment 2

[timeless]

.

Comment 3

[Rob North]

The URL no longer points to a valid URL.
Should this bug be INVALID??

Comment 4

[Peter Lubczynski]

Loading large PDFs WFM with these testcases:
http://acroeng.adobe.com/

If you find a testcases which hangs, please reopen.

Comment 5

[Raymond A. Chamberlin]

This is definitely NOT resolved.  Using 98SE, I downloaded and installed Moz 1.5
and JRE 1.4.2_01, and the same problem still exists.

Seeing the PC World quote on Moz' homepage, I emailed PC World that, while this
browser may be fast, it is still definitely not stable and functional -- e.g.,
with Java and PDF files.  Comments that I should update to XP leave me cold. 
Moz claims this thing works in _98SE_!  There are, no doubt, still more users of
98 or 98SE than of all later Windows systems.  Make this thing work!  Nobody has
posted here that they have it working for either of these problems using 98SE. 
Almost all the time _no_ PDFs work for me.  I don't know why it has, on occasion
worked for one or two, after clearing Moz' cash, and then quit working (for PDF
files of _any_ length).  Maybe I used a different bug number for the case where
I got a window with '%PDF-', but that's what I still get.

Comment 6

[Andreas Kunz]

> Seeing the PC World quote on Moz' homepage, I emailed PC World that, while 
> this browser may be fast, it is still definitely not stable and functional
>  -- e.g., with Java and PDF files.

I do not fully understand what this means in terms of finding out about the
reported problem...
Maybe you should read the part about "personal abuse" on
http://bugzilla.mozilla.org/page.cgi?id=etiquette.html

> There are, no doubt, still more users of 98 or 98SE than of all 
> later Windows systems.  

http://www.google.ca/press/zeitgeist/zeitgeist-nov03.html suggests otherwise.
However, of course it should work on Win98, there you're right.

> Make this thing work!  Nobody has posted 
> here that they have it working for either of these problems using 98SE. 

Also nobody has posted here that that they have it NOT working. Maybe there
aren't that much Win98 users, after all.
I'd love to test this, but I have no Win98 machine available. I'll try to find
somebody to test this.

However, I _can_ say that I never had problems with pdf files on my old Win95 box.

Comment 7

[Andreas Kunz]

Just got confirmation from a regular Win98 user on IRC that he often downloads
pdf files and he doesn't recall problems. He usually doesn't use the plugin, but
the standalone Acrobat Reader, though.

Comment 8

[Raymond A. Chamberlin]

Andreas:

>> Seeing the PC World quote on Moz' homepage, I emailed PC World that, while 
>> this browser may be fast, it is still definitely not stable and functional
>>  -- e.g., with Java and PDF files.

>I do not fully understand what this means in terms of finding out about the
>reported problem...
>Maybe you should read the part about "personal abuse" on
>http://bugzilla.mozilla.org/page.cgi?id=etiquette.html

>> There are, no doubt, still more users of 98 or 98SE than of all 
>> later Windows systems.  

>http://www.google.ca/press/zeitgeist/zeitgeist-nov03.html suggests otherwise.

I don't understand.  When I accessed this page today, it said '98 was on the
very top of the stack.  I would assume that "98" there includes both SE and
previous versions of '98, since I don't see SE anywhere else in the stack.  It's
true that I'm not able to tell from this page whether the SE version would stand
at the very top of the stack, were it separated out from the other versions of '98. 

>However, of course it should work on Win98, there you're right.

>> Make this thing work!  Nobody has posted 
>> here that they have it working for either of these problems using 98SE. 

>Also nobody has posted here that that they have it NOT working. Maybe there
>aren't that much Win98 users, after all.

>Well, of course not. . .among techies.

>I'd love to test this, but I have no Win98 machine available. I'll try to find
>somebody to test this.

Hey, that would be great.  I can't imagine it, but maybe Moz only works with '98
that is not SE.

Actually, I note that this bug was submitted when I was using AcroRead 5.0.  I
presently use either AR 6.0 alone or its Netscape plugin and hardly ever find a
PDF file that loads at all [See my later bug on this more general problem.],
though a few U. S. Government ones do.

Ray

Comment 9

[Andreas Kunz]

> >http://www.google.ca/press/zeitgeist/zeitgeist-nov03.html suggests otherwise.
> I don't understand.  When I accessed this page today, it said '98 was on
> the very top of the stack.

Graphically. But you also have to look at the numbers and those say Win98
(combined I guess) has 27% and WinXP alone has 42% (and there are still Win2000
and WinME (wonder where that is) newer than Win98). But we don't need to argue
about that here.

> Hey, that would be great.  I can't imagine it, but maybe Moz only works 
> with '98 that is not SE.

Actually, James from bug 220757 comment #11 also tried with acrojs.pdf on
http://acroeng.adobe.com/BrowserTestSuite/PDFs/ yesterday. Probably I forgot
asking him to add a comment here also. He is using 98SE and Acrobat 6 just as
you are and does not see the problem.
And don't forget that according to the statistics roughly a quarter of all
people using Mozilla should see this bug if it was common to Win98 users. From
the attention and confirmations in this bug report you can see that this might
not be the case.

Have you already tried some of your plugin bugs with a new profile as I
suggested earlier in one of your Java crash bugs? It could help in this case
just as well.

Comment 10

[Raymond A. Chamberlin]

See also my comments of 2004-01-18 17:08 in Bug Report 220757.

Ray

Comment 11

[Raymond A. Chamberlin]

Please see my Comment #14 of Bug 220757.

Ray