Closed Bug 1935893 Opened 2 months ago Closed 2 months ago

New messages are not being downloaded/received. "The connection to server "mail.aussiebroadband.com.au" was interrupted." caused by connection security STARTTLS, solved by changing to "SSL/TLS"

Categories

(Thunderbird :: Account Manager, defect)

Thunderbird 128
defect

Tracking

(Not tracked)

RESOLVED INVALID

People

(Reporter: dimal5433, Unassigned)

References

Details

Attachments

(3 files)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:132.0) Gecko/20100101 Firefox/132.0

Steps to reproduce:

PC Windows 10 Pro installation, current version.
Long time user of T'bird since its inception. Have updated many times...
This time, as per normal, a notification for a new latest version of T'bird available for download and installation appeared. I clicked on the update to install it and all appeared to be Ok.

Actual results:

It was late at night so I didn't check my incoming email messages until the nest day. When I hit the "Get Messages" button, no messages were downloaded despite there being 15 or so on the mail server at "mail.aussiebroadband.com.au". However, a brief T'bird notification appeared instead stating that "The connection to server "mail.aussiebroadband.com.au" was interrupted." and then promptly disappeared.

I have never seen the Error Message before and do not know how to deal with it as several searches using a number of Search Engines failed to reveal any information.

Expected results:

After hitting the "Get Messages" button, the email messages listed on the server should have downloaded to T'bird so that management of them could begin. I have uninstalled and reinstalled T'bird in case of some kind of hiccup with the update process. This did not make any difference other than waste a lot of my time.

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:132.0) Gecko/20100101 Firefox/132.0

Does problem change?

Flags: needinfo?(dimal5433)
Summary: Since updating to latest ESR version of T'bird, new messages are not being downloaded. → New messages are not being downloaded. "The connection to server "mail.aussiebroadband.com.au" was interrupted."
See Also: → 1935837

Hi...

Yes I did this earlier as requested by one of your colleagues.
Performed the same routines just now and still no change, the same Error Message still displays and new messages will NOT download.

Where to from here do you think? What would cause the triggering of the Error Message in the first place?

Hear from you again soon...

Kind Regards,
Mal.

Flags: needinfo?(dimal5433)

Hi...

Is there anyone able to help me with this?

The Mail Server at our ISP is now growing considerably since no new messages can be downloaded and having an operational T'bird client is essential as I have history going back from T'bird's inception from a couple of decades ago.

Please help...

Kind Regards,
Mal.

Did you really try Windows safe mode? Per comment 1.

If it's still a problem there, I'd suspect firewall somewhere on the network. Can you try through another network (e.g. use mobile hotspot).

Was this imap or pop3? If the above didn't help, try getting a protocol log. https://wiki.mozilla.org/MailNews:Logging

Yes, I did try your recommendations... Twice.

My preference is pop3. My SPAM detection software is called Mailwasher Pro and this defaults to imap. It can also download complete emails from the Mail Server as pop3 without any problems, the only way I know that emails are trying to get through.

No, I am a disabled person and unable to try mobile hotspots, etc. We are connected via a Fibre to the Node system, soon to be upgraded to a Full Fibre to the Premises.

Will try you next suggestion to get a protocol log...

Thank you,
Mal.

Not sure how to proceed with getting a Protocol Log.

Do you just want a copy of the details found in the Error Console?

Mal.

Basically yes. You can anonymize it if needed.

Attached Screen-Dump image of the results detailed in Error Console as requested...

Kind Regards,
Mal.

Unfortunately not too much to go on in that.
Are you using a proxy?
Other than that, I can't think of anything else you can try except try connecting through another network (like mobile hotspot).

It seems to be the only way for me to send you details of what comes up. No option send as a complete document of any kind???

Mal.

Attached file Secuity Error.txt

The log had enough info in the way. It's just that "connection interrupted" errors need an explanation, and that means something is wrong outside of Thunderbird.

What if I copied the contents from two of the URLs attached to each of the Fault Descriptions? These seem to have more information in them...

Will attach for your perusal...

Mal.

Hi again Magnus....

Thank you very much for your help with this, it is very much appreciated.

Given what you wrote in your last message, is there anything that you can suggest that may help me to identify why this is happening? Unfortunately, I have no access to an alternative network and given my particular disability, I have no way to travel anywhere to find one.

Anything that may help me with this would be greatly appreciated.

Thank you,
Mal.

You did try turning Mailwasher off?
Other than that, no. If you didn't realize it all modern phones can create a mobile hotspot, and then you can connect to the wifi provided by the phone.

Yes, I tried with everything Off that wasn't essential, in troubleshooting mode as well....

Unfortunately, I don't own a phone with that capability, it is just a very basic phone for use in emergencies.

I will try to find more information and see what might come to light...

Thanks again for your help with this.

Regards,
Mal.

Hi Magnus...

Found some information during a Google search just before, that mentioned several end users were experiencing a similar problem several years ago after completing a T'bird Update. They found that the Security Settings had changed from their previous settings of SSL/TLS to STARTTLS. After reverting this setting back to SSL/TLS, the problem was immediately resolved.

I noticed that this setting on my T'bird setup was also set on STARTTLS and after changing to SSL/TLS I am now able to receive new email messages. So, for whatever reason, (I hadn't changed this setting before) reverting back to SSL/TLS has also solved my problem too. Maybe this might assist users sometime in the future but I have no idea why the Security Settings changed during or after the last update.

Once again, thank you for your assistance with trying to help me solve this issue.... :-)

Kind Regards,
Mal.
[https://support.mozilla.org/en-US/questions/1304493#answer-1353211]

Thanks.

Status: UNCONFIRMED → RESOLVED
Closed: 2 months ago
Resolution: --- → INVALID
Component: Untriaged → Account Manager
Summary: New messages are not being downloaded. "The connection to server "mail.aussiebroadband.com.au" was interrupted." → New messages are not being downloaded/received. "The connection to server "mail.aussiebroadband.com.au" was interrupted." caused by connection security STARTTLS, solved by changing to "SSL/TLS"
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