Closed Bug 1944604 Opened 11 months ago Closed 11 months ago

Login error when accessing chatgpt.com

Categories

(Web Compatibility :: Site Reports, defect, P2)

Firefox 136
All
Android

Tracking

(Webcompat Priority:P2, Webcompat Score:6, firefox134 affected, firefox135 unaffected, firefox136 affected)

RESOLVED WORKSFORME
Webcompat Priority P2
Webcompat Score 6
Tracking Status
firefox134 --- affected
firefox135 --- unaffected
firefox136 --- affected

People

(Reporter: vtamas, Unassigned)

References

()

Details

(Keywords: webcompat:needs-diagnosis, webcompat:site-report, Whiteboard: [webcompat:sightline])

User Story

platform:android
impact:workflow-broken
configuration:general
affects:some
branch:release
diagnosis-team:webcompat
user-impact-score:240

Attachments

(2 files)

Attached video ChatGPTError.mp4

Steps to reproduce:

  1. Navigate to https://chatgpt.com/
  2. Wait for the page to load.

Expected results

No error occurs.

Actual results

"Oops! We ran into an issue while signing you in, please take a break and try again soon." error is received.

Device information

  • Firefox version: Firefox Nightly 136 (2025-01-28), Firefox 134.0.2
  • Android device model: Samsung S24 Ultra
  • Android OS version: Android 14

Additional notes

This issue was not encountered on Firefox RC 135.

This is working fine for me - is this still broken for you?

Severity: S2 → S4
User Story: (updated)
Webcompat Priority: --- → P2
Webcompat Score: --- → 6
Flags: needinfo?(vtamas)
Priority: -- → P2
Whiteboard: [webcompat:sightline]
Attached image ChatGPT.JPEG

This bug is no longer reproducible on Firefox Nightly 137 (2025-02-05), Firefox 136 beta 1 and Firefox 135. The error is not displayed and the site is loaded without issues.
I am closing this issue as WFM.

Flags: needinfo?(vtamas)
Status: NEW → RESOLVED
Closed: 11 months ago
Resolution: --- → WORKSFORME
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