Closed Bug 1950650 Opened 23 days ago Closed 18 days ago

squaretrade.com - Unable to login with ETP Strict

Categories

(Web Compatibility :: Privacy: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Privacy: Site Reports
Version:
Firefox 135
Platform:
Desktop
Windows 11
Type:
defect

Tracking

(Webcompat Score:7, Webcompat Priority:P2)

Status:
RESOLVED FIXED
Project Flags:
Webcompat Score 7
Webcompat Priority P2

People

(Reporter: railioaie, Unassigned)

References

(Depends on 1 open bug,
URL
)

Details

(Keywords: webcompat:needs-diagnosis, webcompat:site-report, Whiteboard: [webcompat-source:product])

User Story

platform:windows,mac,linux,android
impact:site-broken
configuration:common
affects:all
branch:release
user-impact-score:500

Attachments

(4 files)

Screenshot_232.png
109.74 KB, image/png
Details
Screenshot_233.png
177.22 KB, image/png
Details
Screenshot_234.png
197.06 KB, image/png
Details
Screenshot_235.png
67.74 KB, image/png
Details

Environment:
Operating system: Windows 11
Firefox version: Firefox 135.0.1 (release)

Preconditions:

  • ETP set to STRICT
  • Clean profile

Steps to reproduce:

  1. Navigate to: https://www.squaretrade.com/frontend/plan-portal/#/?
  2. Complete the fields with login credentials
  3. Click on Login

Expected Behavior:
The user is logged in successfully

Actual Behavior:
Unable to login

Notes:

  • Not reproducible with ETP STANDARD
  • Reproducible on the latest Nightly
  • Not reproducible on Chrome

Created from webcompat-user-report:f68631f8-0459-4369-b8ad-b4c04071eade

Unfortunately I do not have the credentials to replicate this myself. On the login page there doesn't seem to be any domains blocked that jump out to me as maybe causing breakage. If you open up devtools to the network tab and try to login, are there any additional blocked network requests?

Flags: needinfo?(railioaie)

Please see if this is helping you:

Flags: needinfo?(railioaie)
Attached image Screenshot_232.png —
Attached image Screenshot_233.png —
Attached image Screenshot_234.png —

Thank you! I see that a post request to privacyportal-eu.onetrust.com, possible that this could be what is breaking the login.

If you set the pref urlclassifier.trackingSkipURLs to privacyportal-eu.onetrust.com, are you able to login properly?

Flags: needinfo?(railioaie)

Hello. It's not reproducible anymore. Thank you!

Flags: needinfo?(railioaie)
Attached image Screenshot_235.png —

Setting that pref means that we skip over the URL when blocking trackers, I wouldn't recommend keeping it as a long term solution. The recommended workaround for now would likely just to return to ETP Standard for this site.

Login fails because privacyportal-eu.onetrust.com is blocked.

Severity: -- → S2
User Story: (updated)
Webcompat Priority: --- → P2
Webcompat Score: --- → 7
Depends on: tp-breakage-onetrust
No longer depends on: tp-breakage
Keywords: webcompat:needs-diagnosis
Priority: -- → P2

I've retested without changing anything. Sorry, I forgot to mention that. I just tried one more time to check and it's working now without changing anything.

Oh even better, I'll close this bug then

Status: NEW → RESOLVED
Closed: 18 days ago
Resolution: --- → FIXED
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