New messages which should not be deleted are sent to Deleted folder and are immediately eliminated from view.
Categories
(MailNews Core :: Filters, defect)
Tracking
(Not tracked)
People
(Reporter: dido3, Unassigned)
Details
(Whiteboard: [support])
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36 Edg/133.0.0.0
Steps to reproduce:
Changed settings to "Do not delete any messages." Added senders' addresses to Address book. Set up message rules to sort new messages.
Actual results:
No change. Messages I want to receive are still sent to Deleted folder and are immediately removed when opening Deleted folder.
Expected results:
Messages should either go to Inbox or selected folder according to message rules.
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Reporter | |
Comment 1•1 year ago
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Not all messages are sent to Deleted folder.
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Comment 2•1 year ago
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That doesn't normally happen. Somehow your settings are wrong.
Please refer to https://support.mozilla.org/en-US/questions/new/thunderbird for support.
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Reporter | |
Comment 3•1 year ago
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Somehow? What settings should I change? I didn't change anything prior to this problem occurring.
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Comment 4•1 year ago
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Impossible to say, ask in the support forums if someone can help troubleshoot it for you.
Wild guess: either server side filters, or an add-on doing something wrong (try Help | Troubleshoot).
Description
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