Open Bug 1952185 Opened 11 days ago Updated 5 days ago

www.shopware.com - Random formatting when adding/creating links in the CMS editor

Categories

(Web Compatibility :: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Site Reports
Platform:
Desktop
Windows 10
Type:
defect

Tracking

(Webcompat Score:5, Webcompat Priority:P2)

Project Flags:
Webcompat Score 5
Webcompat Priority P2

People

(Reporter: ctanase, Unassigned)

References

(
URL
)

Details

(4 keywords, Whiteboard: [webcompat-source:web-bugs])

User Story

platform:windows,mac,linux,android
impact:workflow-broken
configuration:general
affects:all
branch:release
diagnosis-team:dom
user-impact-score:160

Environment:
Operating system: Windows 10
Firefox version: Firefox 135.0/136/138

Preconditions:

  • Requires an account with a registered shop/company

Steps to reproduce:
I haven't tested on my own since I do not have a test account with a registered shop/company. But based of my understanding from the original report it should be something like the following:

  1. Go to https://www.shopware.com
  2. Log into your account.
  3. Access the CMS editor.
  4. Add a link to a word inside the editor.
  5. Observe the behavior.

Expected Behavior:
The link is added correctly.

Actual Behavior:
The link is added but there are other fomatting happening inside the document/editor. (space between words getting removed, line breaks...)

Notes:

Created from https://github.com/webcompat/web-bugs/issues/149388

Webcompat Score: --- → 1

This is probably some contenteditable thing, although this is hard to diagnose ourselves without having access. We could try to reach out and ask for help or a demo account. It would be good to know if they're using an editor library, or something custom.

Severity: -- → S2
User Story: (updated)
Webcompat Priority: --- → P2
Webcompat Score: 1 → 5
Keywords: webcompat:needs-contact, webcompat:needs-diagnosis
Priority: -- → P2

Yeah...we need a way to test this out.

I am adding webcompat:blocked to reflect that. (feel free to correct me!)

Keywords: webcompat:blocked

Thanks for your support!

The website https://www.shopware.com/en/ offers "request a demo" in the top right corner.

Maybe that's what we can use to gain access?

Also, on https://github.com/webcompat/web-bugs/issues/149388, sv-calin said he was able to reproduce the issue:

https://snipboard.io/qhgtQE.jpg

I just requested a demo, let's see if that works :)

I see sv-calin said It will be hard for us to diagnose without having an account but I've moved the issue to Bugzilla for further investigations, so It doesn't look like they was able to reproduce.

Thanks, Sean!

Looking forward to it. :)

Well, take a look at https://snipboard.io/qhgtQE.jpg.

Not sure why Calin changed his mind.

Not sure why Calin changed his mind.

We use an add-on to move the issue and it has an automated response, thats why I've edited the comment.

Note: Since this a place where people work, lets keep it clean and leave a comment only when needed

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