1953280 - Update Firefox root certificate expiration article and close SUMO thread

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Chris Peterson [:cpeterson]]

Did you check out the steps and FAQs for submitting requests to the CX content team? (yes or no)? [REQUIRED]

Yes

Content access restriction: Is the content restricted to staff or under embargo (yes or no)? [REQUIRED]

No content restrictions

Product (ensure to select only one product for each ticket. If your request involves multiple products, file an individual Bugzilla for each)

I know the SUMO bug instructions recommend filing individual Bugzilla bugs for each platform, but I'm only filing this one bug because there is only one article and it covers both Firefox Desktop and Android:

https://support.mozilla.org/kb/root-certificate-expiration

Firefox for Desktop (Windows)
Firefox for Desktop (macOS)
Firefox for Desktop (Linux)
Firefox for Android

Select the type of request.

KB content update/ new content

Please summarize the request, emphasizing any user-facing changes. Include historical context or background information if it helps users understand the new features or changes. [REQUIRED]

Please:

1. Update this article https://support.mozilla.org/kb/root-certificate-expiration to replace:

If you have any trouble with the update or need further assistance, we’ve set up a special thread in the Firefox Community Forum to focus on this topic.

with:

If you have any trouble with the update or need further assistance, please check the Firefox Community Forum for similar questions or ask a new question there.

2. Close this old forum thread that is no longer needed: https://support.mozilla.org/questions/1468274

The thread was opened last year as a central place for users to ask questions about the root certificate expiration, but we now recommend that users create new forum threads for their questions.

Are the user-facing changes mentioned above for the production release, or is the feature/change experimental/ beta? (Production, Experimental or Beta) [REQUIRED]

The article changes are relevant for all Firefox channels and versions.

Are the new features or changes region-specific? Are they going to be released in a gradual rollout? [REQUIRED]

No

Please indicate if this is an on- or off-train release [REQUIRED]

No product changes are needed.

What is the anticipated release date? [REQUIRED]

No product changes are needed. The article changes are relevant for all Firefox channels and versions.

Does the content need to be published prior to the release date? If so, when? [REQUIRED]

N/A because there is no release date.

Does the content need to be localized in any languages outside of EN-US? If yes, please indicate which languages. [REQUIRED]

We don't need a localization agency to translate the article change.

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases. [REQUIRED]

The article was originally written in SUMO request bug 1906487.

Please include links to any design assets, visuals, figma files, etc. [REQUIRED]

There are no product changes to be tested.

Please add instructions for testing that will enable us to replicate the expected product behavior. [REQUIRED]

There are no product changes to be tested.

Does the content need approval before publishing? If yes, identify the one approver responsible for this task.

No

Comment 1

[Seburo]

Please can I pick this one up?

Comment 2

[Dayana]

(In reply to Seburo from comment #1)

Please can I pick this one up?

Hey Paul, thanks for volunteering to help. I've assigned the bug to you.

Comment 3

[Seburo]

Ready for review - https://support.mozilla.org/en-US/kb/root-certificate-expiration/history#preview

I used a link that takes users to the start of the AAQ - a better place to send them to.

(Forum question closed.)

Comment 4

[Dayani Galindo]

I just reviewed and approved Paul's update.