Messages disappearing from my folders
Categories
(Thunderbird :: Folder and Message Lists, defect)
Tracking
(Not tracked)
People
(Reporter: traut, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:136.0) Gecko/20100101 Firefox/136.0
Steps to reproduce:
I noticed once again two missing messages from one of my mail folders.
I always wonder how this does happen - again and again some threads are broken because of messages in between are missing.
But today it was more obvious since I had read those messages some hours ago - and now they are gone
Actual results:
Messages which I sent to a mailing list came back as expected - but some hours later they are not shown any more.
Expected results:
Messages should not disappear on their own.
I have checked both trash, junk and all other folders via a search by the subject.
Those are local folders where mails are sorted to from POP3 inbox accounts.
I also tried a "repair folder" - but the messages are still gone.
Usually I suspected a delete by mistake - it takes a "delete" key press only. But I don't think that I had pressed delete multiple times today by mistake - and even if, the messages still should have to be in my trash folder, right?
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Comment 1•1 month ago
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Perhaps you have some filter you forgot about, one that is moving certain messages elsewhere?
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Reporter | |
Comment 2•1 month ago
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Nope, no other filters, I guess - the items have stayed within the folder for about an hour, but two hours later they were gone. Mail is popped every 10 minutes.
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Comment 3•13 days ago
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Actually, this bug is much more annoying than expected. I had asked for some pdfs recently - and half of the replies with pdfs were gone a week later. I still could read them by the web viewer since I download them by POP3, leaving them on the server.
But I wonder where all these mails went to since they did not end up in the Deleted folder.
So I don't feel very confident, reading in the Folder Properties a statement "Sometimes the folder index (.msf) file becomes damaged and messages may appear missing or deleted messages continue showing, repairing the folder may fix these issues" -> Repair folder.
I want to be able to trust my mail program!
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Comment 4•13 days ago
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(In reply to Martin Trautmann from comment #3)
Actually, this bug is much more annoying than expected. I had asked for some pdfs recently - and half of the replies with pdfs were gone a week later. I still could read them by the web viewer since I download them by POP3, leaving them on the server.
Is it only impacting message with attachments?
And only one folder? Which one?
So I don't feel very confident, reading in the Folder Properties a statement "Sometimes the folder index (.msf) file becomes damaged and messages may appear missing or deleted messages continue showing, repairing the folder may fix these issues" -> Repair folder.
This simply means that the index may not match what's in the folder, and the folder is the source of truth.
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Reporter | |
Comment 5•12 days ago
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Yes, I noticed it mostly on mails with attachments. But that does also include mails without attachments in threads with some mails plus attachments.
I have noticed it mostly on my INBOX, while I also observe it on other mailboxes where threads are incomplete because of missing mails.
Description
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