1957648 - SUMO update to reflect: New macOS permissions flow

Status: ASSIGNED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Santiago]

Product

Mozilla VPN

Select the type of request

We need an article to explain, with screenshots, how to provide permissions for the Mozilla VPN macOS Client to run in the background.

The details of this ticket are here: https://mozilla-hub.atlassian.net/browse/VPN-6941
The specific screen that will link to the KB article is this one: https://www.figma.com/design/aqZq6eYrgAthI6BU3Soasr/macOS-Permissions-Update?node-id=97-157&t=Uwe3pl0bTzYOhgO3-4, on the link that says "Get Help"

The KB article should explain that the VPN software requires, on macOS, that the user explicitly allows the VPN to run in the background. In order to do so, the user has to go to their macOS Settings, navigate to "Login items", locate the "Allow in the background" section and toggle the "Mozilla VPN" entry to enabled.

This applies to macOS 13 onwards. macOS versions 11 and 12 don't have this requirement.

Is the content embargoed (yes or no)?

No

What current go-to-market plans, timelines, or milestones exist?

Expecting to release in VPN 2.27, which could go live by late April.

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases.

VPN-6941

Please add instructions for testing or links to any design assets or visuals.

See Jira ticket.

Does the content need to be localized in any languages outside of our priority locales (yes or no)?

Just standard EFIGS languages

Does the content require legal review (yes or no)?

No

Comment 1

[Dayani Galindo]

Draft https://docs.google.com/document/d/1etzdgiBpvc_buxpPazIDt5vJ6qCfYzMAutTCJw_FP54/edit?tab=t.0

Comment 2

[Donna Kelly]

Published: https://support.mozilla.org/en-US/kb/allow-vpn-run-background-macos