1959857 - When I click the sign in button on ssa.gov I am sent to https://secure.ssa.gov/RIL/SiView.action instead of a login page; this works fine on Chrome.

Status: UNCONFIRMED

(Core :: Networking, defect)

Description

[Glenn Huff]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:137.0) Gecko/20100101 Firefox/137.0

Steps to reproduce:

Went to https://ssa.gov and clicked on sign in button on Win 11.

This works fine on Chrome where I go to a sign in page.

Actual results:

Sent to https://secure.ssa.gov/RIL/SiView.action with text
Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Expected results:

Should go to a sign in page. On Chrome, I am directed to the sign in page.

Comment 1

[Francesco Lodolo [:flod]]

Looks like the service has office hours, so I get a page with the opening time right now.

Does it work if you start Firefox in Troubleshoot mode?

Comment 2

[Glenn Huff]

The behavior is identical in Troubleshoot mode.

Comment 3

[Francesco Lodolo [:flod]]

Looks like the sign in is open again.

When clicking, I get redirected to https://secure.ssa.gov/RIL/SiView.action and I see 3 buttons to log in, so I assume it's working as expected.

Moving to Networking to see if they can help investigate.

Comment 4

[edgul]

I am not able to reproduce either.

Does this happen with a fresh profile?
Does this happen with ETP disabled?

If so, are you able to collect some http logs?

The easiest way to collect logs is to navigate to about:logging, select logging to a file and start logging. Then reproduce the behaviour. You can then email to [e-mail].

Thanks!