1961738 - [ToS] Firefox Android's "Learn more about crash reports" link opens the "Crash reports in Firefox for Desktop" SUMO article

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Content, defect)

Description

[Mira Lobontiu (Android QA)]

Steps to reproduce

1. Install Firefox for Android.
2. On the first onboarding cars, the ToS one, tap on the "Manage".
3. On the displayed model, tap on the "Learn more" link under the "Automatically send crash reports" option.
4. The "Crash reports in Firefox for Desktop" custom tab opens.

Expected behavior

The page does not display only Firefox for Desktop, but also Firefox for Android.

Actual behavior

The page has only the Firefox for Desktop mention.

Device information

• Firefox version: 138.0, Beta 138.0b9, Nightly 139.0a1
• Android device: all

Comment 1

[Chris Peterson [:cpeterson]]

Dayana, I think this is a SUMO website bug. We just need to change an in-product link (mobile-crash-reports) to redirect to a different article.

The correct SUMO article for Android crash reporting is https://support.mozilla.org/kb/how-send-crash-report-firefox-android.

Firefox Android is using the correct in-product SUMO link, mobile-crash-reports, as specified in bug 1931083 comment 7:

https://searchfox.org/mozilla-central/rev/ced8457641a062908760d480275f76ccc4d496d1/mobile/android/fenix/app/src/main/java/org/mozilla/fenix/settings/SupportUtils.kt#65

But the SUMO website is redirecting that link https://support.mozilla.org/1/mobile/%VERSION%/%OS%/en-US/mobile-crash-reports to a SUMO article called "Placeholder Bug 1931083 Redirect" with URL https://support.mozilla.org/en-US/kb/crash-reports-pref, which redirects to https://support.mozilla.org/en-US/kb/crash-report?as=u&utm_source=inproduct&redirectslug=crash-reports-pref&redirectlocale=en-US

Comment 2

[Dayana]

Hey Mandy! Could we add this to Asana?

Comment 3

[SUMO Mandy]

JR, should this be assigned to the CX Platform team?

Comment 4

[Ryan Johnson (:rjohnson)]

I think the SUMO content team has designated someone to handle in-product links, but they're new, so I thought I'd just take care of this one. This should be fixed now.

Comment 5

[JR Johnson]

Thank you Ryan!.

Comment 6

[Chris Peterson [:cpeterson]]

Verified fixed. The in-product URL https://support.mozilla.org/1/mobile/%VERSION%/%OS%/en-US/mobile-crash-reports now correctly redirects https://support.mozilla.org/en-US/kb/how-send-crash-report-firefox-android

Thanks!