196578 - "Mozilla cannot handle the file of type JPEG image" or "HTML document"

Status: RESOLVED EXPIRED

(Core Graveyard :: File Handling, defect)

Description

[Ross Burton]

User-Agent:       Mozilla/5.0 Galeon/1.2.7 (X11; Linux i686; U;) Gecko/20021226 Debian/1.2.7-6
Build Identifier: Mozilla/5.0 Galeon/1.2.7 (X11; Linux i686; U;) Gecko/20021226 Debian/1.2.7-6

My girlfriend has a webmail account with talk21.com. If she gets sent an
attachment (say HTML or a JPEG image), there is a HTML FORM button to press. I
click on it, and a dialog pops up saying that "Mozilla cannot handle the file of
type JPEG image" or "HTML document". I have to save it to disk and open it again.

Obviously, Mozilla can handle HTML documents.

I used liveheaders to capture the header stream:

http://62.172.192.184/servlet/com.talk21.service.app.attach.GetAttachServlet



POST /servlet/com.talk21.service.app.attach.GetAttachServlet HTTP/1.1

Host: 62.172.192.184

User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.2.1) Gecko/20021226
Debian/1.2.1-9

Accept:
text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,video/x-mng,image/png,image/jpeg,image/gif;q=0.2,text/css,*/*;q=0.1

Accept-Encoding: gzip, deflate, compress;q=0.9

Accept-Charset: ISO-8859-1, utf-8;q=0.66, *;q=0.66

Keep-Alive: 300

Connection: keep-alive

Referer:
http://62.172.192.184/servlet/com.talk21.service.app.AppServlet?page=RIGHT-INDEX&jrunsessionid=1047236241407229353&id=1046151606731

Content-Type: application/x-www-form-urlencoded

Content-Length: 103

jrunsessionid=1047236241407229353&target=3&id=1046151606801&but=%3D%3Fus-ascii%3FQ%3Fbombtech.jpg%3F%3D

HTTP/1.x 200 OK

Date: Sun, 09 Mar 2003 18:58:58 GMT

Content-Type: IMAGE/JPEG

Connection: close

content-disposition: attachment; filename==?us-ascii?Q?bombtech.jpg?=

Server: JRun Web Server/1.0

Via: 1.0 webcacheH07 (NetCache NetApp/5.3.1R2)



Are the headers incorrect? Is this a bug in Mozilla? The images/html pages open
correctly in IE, does the webmail code assume IE "features"?

Reproducible: Always

Steps to Reproduce:

Comment 1

[Chris Casciano]

My first reaction is that this behavior may be due to the following header:

content-disposition: attachment;

Which would make this bug similar to the vBulletin message board attachment
situation. I'm not prepared to call who's right here tho. 

Comment 2

[Boris Zbarsky [:bzbarsky]]

> content-disposition: attachment; filename==?us-ascii?Q?bombtech.jpg?=

That header will cause that dialog in Mozilla and a filepicker in IE.  What
headers does IE get from the site, out of curiousity?

Comment 3

[Ross Burton]

How do I get the headers from IE?  I used liveheaders to get the headers in Mozilla.

I'm sure it opened in line in IE... but maybe it didn't.

I guess at this point we are blaming the webmail code?

Comment 4

[Boris Zbarsky [:bzbarsky]]

At this point I'm _suspecting_ that the webmail code is sending different
headers to Mozilla and IE...

Perhaps set Mozilla's useragent to that of IE using the UABar (an extension from
mozdev) and then resniff the headers Mozilla gets?

Comment 5

[Darin Fisher]

-> bz

Comment 6

[Ross Burton]

Gar.

I should never trust what I am told and try it myself.

IE pops up an "Open, Save, Cancel" dialog. Hitting open results in the same
dialog again, hitting Open results in a list of every program on the machine.
Selecting IE opens the image.

Of course, now when I try the site in Mozilla it Just Works -- possibly they
have changed the behaviour. I will check tonight with liveheaders.

There was an issue with hitting "Open With" and selecting Mozilla, in that the
download appeared to occur in a seperate instance and thus the session state was
lost, and the files could not be downloaded.  I shall investigate more later.

Comment 7

[Boris Zbarsky [:bzbarsky]]

Yeah, the "open with and select mozilla" thing is known.  It'll be fixed at some
point by adding a "view in browser" option to that dialog....

Comment 8

[Boris Zbarsky [:bzbarsky]]

Ross, have you had a chance to look at this since comment 6?  Just trying to
figure out the current state of things here....

Comment 9

[Ross Burton]

Current state is that I am confused.

Galeon/Moz on my home machine pops up a "Save/Open With" dialog. Galeon/Moz at
work opens the file directly. I'm not sure what is causing this and will be
creating new accounts to check with blank ~/ dirs.

Comment 10

[benc]

->file handling

Comment 11

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 12

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.