196620 - WinXP - Nightly builds have crashed since 2003-03-01

Status: RESOLVED DUPLICATE of bug 196725

(SeaMonkey :: General, defect)

Description

[Brad K.]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3b) Gecko/20030224
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3b) Gecko/

The last nightly build that worked for me is 
  Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3b) Gecko/20030224

Since then the installer has crashed just about the time it should launch
Mozilla.  Attempting to start Mozilla from the Start menu accomplishes the same
error crash.



Reproducible: Always

Steps to Reproduce:
1.Go to www.mozilla.org
2. Download nightly 'Windows' build
3. Execute the downloaded file, accept default options except select 'Quick Launch'.
4.  See the Windows pop up 'Report this error to Microsoft?'  The TalkBack
handler does not come up.


Actual Results:  
Error message WinXP popups, Mozilla does not launch.

Expected Results:  
Mozilla should launch, looking better and being more robust than ever before.
(Well, it used to!)


I have tried this with at least 10 different downloads since the 1st of March.

Comment 1

[Chris Lyon]

Brad, have you been installing over previous builds, or uninstalling first?
Have you tried with a clean profile?

Comment 2

[Brad K.]

I install each download on top of the previous version.  This had been working
really well for me.

I have a lot of emails stashed in folders -- I am not sure what all will change
or delete my profile (and email folders), so I haven't been keen to uninstall or
start a new profile.

Comment 3

[Andrew Schultz]

Uninstalling the old version won't touch your profile.  Creating a new profile
won't touch your old profile either.  When you start Mozilla you can choose
which profile to use.

The installer is supposed to remove all the stuff from the previous version, but
sometimes it leaves something behind.

Comment 4

[Chris Lyon]

Brad, you should never install over a previous build.  Always uninstall and
delete the old Mozilla directory.  

http://www.mozilla.org/start/1.0/faq/troubleshooting.html#10.10

Your profile is kept in Documents & Settings, so it won't be affected.


Does this solve your problem?

Comment 5

[Jason Bassford]

*** This bug has been marked as a duplicate of 195600 ***

Comment 6

[Brad K.]

If you think that uninstalling previous Mozilla's will solve my problem, then
this is *not* a duplicate of 195600.


I uninstalled Mozilla 1.3b, I ran Norton SystemsWorks 2002 OneButtonCheckup, I
restarted my computer, then installed the nightly build from 3/9/03, 5:46pm CST.

I also tried uninstalling Mozilla, went to the Program File\Mozilla.org\Mozilla
directories and removed any remaining files before trying to install Mozilla 1.4.

The change in symptoms is that now I get the TalkBack popup as well as the
windows 'report this error' popup.

Mozilla 1.4 is still not installing on my WinXP PC.

Mozilla 1.3b still runs without any abnormal symptoms.

Comment 7

[Andrew Schultz]

reopening as I see no reason that this bug would be related to bug 195600

have you tried a new profile?  there is currently a bug (don't remember the bug
number, search for "XBLBinding") related to some of the XUL prefences
(cache/directory listing) that can make it consistently crash at startup.

Comment 8

[Andrew Schultz]

bug 196337, bug 196477 and bug 196446 (which were apparently caused by bug 194834)

Comment 9

[Brad K.]

Creating a new profile solves the crashing problem.  This means that the new
Mozilla 1.4 strands my existing profile.  This still seems to be a problem, both
as an impediment to upgrading, and a drawback that the old profile must be
abandoned to make Mozilla work.

Could profiles be tagged to indicate the version of Mozilla they are compatible
with, so that Mozilla can check the tag and warn the user there is a version
conflict?

One Talkback error was logged, TB17921138Y.

*** This bug has been marked as a duplicate of 196725 ***