199672 - verizonwireless.com - site error message that Moz set to not accept cookies when it is

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[Bill Mason]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4a) Gecko/20030325
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4a) Gecko/20030325

Trying to to beyond the first screen of this site pops up a JavaScript alert
advising that the browser is set not to accept cookies, and must do so to use
the site.

It does this even though my Privacy & Security Setting -> Cookies is set to
Enable All Cookies, and under Advanced -> Scripts and Plugins I am set to allow
Create or change cookies and Read cookies.

Under my Cookie Manager, the site is in fact successfully storing this cookie on
my system when I load the first page: 

Name: cookies
Content: Ok
Host: www.verizonwireless.com
Path: /customerservice/
Server Secure: no
Expires: at end of session
Policy: no policy about storing identifiable information

Reproducible: Always

Steps to Reproduce:
1. Visit http://www.verizonwireless.com/customerservice/
2. Enter a ZIP code and submit (it doesn't appear to matter if the "remember
ZIP" option is checked or not.

Actual Results:  
A JavaScript alert dialog box with error message appears advising to change the
browser settings to accept cookies.

Expected Results:  
The next page of the site should have loaded.

This problem does not occur when using Netscape 7.02 (Mozilla/5.0 (Windows; U;
Windows NT 5.1; en-US; rv:1.0.2) Gecko/20030208 Netscape/7.02)

I tried creating a brand-new Mozilla profile and still had the same problem.

Comment 1

[Bob Clary [:bc] (inactive)]

Bill, This may be a cookie bug in recent 1.4a builds. Can you check with a 1.3
build to see if the problem still occurs or switch the user agent string for
Mozilla to NS7 and see if it is user agent string dependent? ccing darin the
cookie monster.

Comment 2

[Bill Mason]

Confirming: Switched to the 1.3 milestone build and this URL worked fine.

Confirming: Changing the UA in my 1.4a nightly to a Netscape 7 UA did not
correct the problem.

I would switch this bug to Browser/Cookies, but there appear to be a number of
bugs this could be dup'ed against (bug 195643, bug 191311, bug 186844) and I'm
not certain what would be the best course.  I leave that for someone better
aware of the issue to decide....

Comment 3

[Bill Mason]

Based on bug 191311 comment 6 and bug 191311 comment 9, I updated to the newest
nightly 2003032808 and this problem has gone away entirely.

This bug should probably be duped to the 'disable cookies in mailnews' bug
referenced in the above comments, but I can't find that bug.

Comment 4

[Bob Clary [:bc] (inactive)]

unless someone objects, i will just mark this wfm

Comment 5

[Jo Hermans]

*** Bug 203802 has been marked as a duplicate of this bug. ***

Comment 6

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg