199987 - symantec.com - nn4/ie4 dhtml script for collapsible lists

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Scott I. Remick]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312

Symantec recently upgraded their enterprise support pages to a new format which
has problems with Mozilla. Category headers should be on yellow backgrounds,
JavaScript version of pages do not work (JS detection fails, redirects to non-JS
version of pages).

Reproducible: Always

Steps to Reproduce:
1) Go to http://www.symantec.com/techsupp/enterprise/ and compare page to IE.
2) Click on Knowledge Base. Note the redirection. Compare to IE.
Actual Results:  
The main URL listed on this bug does not render properly in Mozilla (compare to
IE, where section headers are on a yellow background). Upon clicking on
Knowledge Base, you are taken to
http://www.symantec.com/techsupp/enterprise/select_product_kb.html which tries
to detect JavaScript, fails, then redirects you to
http://www.symantec.com/techsupp/enterprise/select_product_kb_nojs.html (which
also doesn't render the yellow category headers). The "JavaScript" version of
the page has expanding category trees (use IE for reference).

Expected Results:  
Matched IE's output (if it is standards-compliant code)

Probably Tech Evangelism issue, but deferring to code gurus to verify.

Comment 1

[timeless]

<noscript><meta HTTP-EQUIV="Refresh"
CONTENT="3;URL=/techsupp/enterprise/select_product_kb_nojs.html"></noscript>
<script LANGUAGE="JavaScript1.2"
SRC="/techsupp/enterprise/javascript/list.js"></SCRIPT>
<script LANGUAGE="JavaScript">
<!-- 
function init() {
if((parseInt(navigator.appVersion) < 4) || (parseInt(navigator.appVersion) > 4
&& (navigator.appName == "Netscape")) || ((navigator.appName == "Mozilla"))){
document.location = "/techsupp/enterprise/select_product_kb_nojs.html";

Comment 2

[timeless]

oops

Comment 3

[Kai Lahmann (is there, where MNG is)]

please check if this problem still exists, because we want to get rid of
unconfirmed bugs.
Many bugs in here are strill unconfirmed, because eigher nobody sees the problem
or nobody is able to get to the page because of a required login.

(sorry for the spam)

Comment 4

[Scott I. Remick]

Checking w/ Moz 1.4b:

Issues are half-solved. The "Category headers should be on yellow backgrounds"
problem appears solved, however you are still redirected to a non-Javascript
version of the page for some reason (see original reproduction steps for
details), loosing the nice expandable-categories feature of the page you'd
otherwise get in IE.

Might be worth keeping open, because if Symantec used standards-based code for
their expandable categories it'd work on either browser. The way it is now,
non-IE users get short-changed and get pages that loose some nice functionality.

Comment 5

[Kai Lahmann (is there, where MNG is)]

with this summary it's ok

Comment 6

[Bob Clary [:bc] (inactive)]

-> evang500

Comment 7

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 8

[Bob Clary [:bc] (inactive)]

the script is familiar but I can't place it.

http://www.symantec.com/techsupp/enterprise/javascript/list.js

Comment 9

[Bob Clary [:bc] (inactive)]

looks like the removed the script, but in case you see it again, point them to
http://archive-local.bclary.com/xbProjects-docs/layer-emulation/#examples