200353 - crash [@ FULLSOFT.DLL]

Status: RESOLVED WONTFIX

(Core Graveyard :: Talkback Client, defect, P1)

Description

[Jan Carpenter]

This stack signature is a topcrash on M130

   Unique Users:          65

   Stack Trace: 
   FULLSOFT.DLL + 0x111a (0x00e6111a)
   FULLSOFT.DLL + 0x1289 (0x00e61289)
   FULLSOFT.DLL + 0x748c (0x00e6748c)
   WS2_32.dll + 0x6011 (0x71ab6011)
   WS2_32.dll + 0x164d (0x71ab164d)
   WS2_32.dll + 0x8b3f (0x71ab8b3f)
   0x8b000000


   (18711945)      URL: http://www.adobe.co.jp/svg/viewer/install/svgtest.html
   (18696359) Comments: Opened Mozilla.
   (18694056) Comments: starting up
   (18693866) Comments: starting up
   (18669233) Comments: loading it...
   (18619428) Comments: I was trying to open Mozilla 1.3. It opened fine after
this crash. This was the first crash I've had since I started using it about 20
sessions ago.
   (18608852) Comments: Loading myway portal
   (18605482) Comments: searching the web
   (18532287) Comments: starting mozilla 1.3 for the first time  after logging
in as power user in w2k (installed as administrator)
   (18524521) Comments: Launched browser from taskbar icon.
   (18506407) Comments: Started Mozilla up
   (18487467) Comments: Was just starting up the browser
   (18482146) Comments: Starting Mozilla
   (18473514)      URL: somewhere below http://www.e-sword.net/
   (18473514) Comments: Using eSword v6.5.0 (free download from esword.com) 
picked:  help -> eSword updates.    Access Failed
   (18464960)      URL: http://www.animeondvd.com
   (18464960) Comments: On Windows 2000  sometimes when starting Mozilla
(Navigator) Mozilla will crash  can not seem to find any pattern to when it occurs
   (18451357) Comments: OS : win2000  explorer.exe   "Send to -> Mail recipient"
bookmarks.html    [Send]    .... Crash
   (18451260) Comments: i was typing an e-mail in the mail client and it pissed
out.  i had multiple windows open.  it was a long e-mail.
   (18447225) Comments: started mozilla. Got the banner  then crashed.
   (18414238) Comments: starting mozilla
   (18400067) Comments: partial address (missing the .com) -- will trying to
resolve address  fatal expection occured

Comment 1

[Shiva Thirumazhusai]

->john

Comment 2

[John Morrison]

Attachment: Some stacks for Gecko1.4 that "terminate" in fullsoft.dll (minus email and comments)

Here are Some stacks for Gecko1.4 that "terminate" in fullsoft.dll,
although it looks like the stacks are badly trashed in some cases (hence the
crash in fullsoft.dll as it tries to walk them, would be my
guess).

e.g., PR_MillisecondsToInterval() does _not_ call
Ipv6ToIpv4SocketConnect() and I'm really finding it hard to believe that a
nsJARProtocolHandler::AddRef would trigger a DNS lookup ;-)

I need to get the build system to be uploading the symbols for
fullsoft.dll.  Perhaps we can "harden" fullsoft if we knew where it was dying
exactly.

Comment 3

[Wayne Mery (:wsmwk)]

does this have even a remote chance of going anywhere?

Comment 4

[Jay Patel [:jay]]

This bug is not going to get anywhere anytime soon.  These crashes are trapped somewhere in Talkback when the app crashes, and the stacks for htis stack signature are useless...since they don't get past system and Talkback dlls.  

Marking won't fix for now.  If we ever do get the source code and have a way to debug this, we can reopn.