202532 - Message marked as junk even when in address book.

Status: RESOLVED INCOMPLETE

(MailNews Core :: Filters, defect)

Description

[Paul Carr]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.4b) Gecko/20030418
Build Identifier: Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.4b) Gecko/20030418

I am using an IMAP (MS Exchange server).  At least one of the correspondents in
my  address book is always marked as junk even though  I have selected the
option to never mark such addresses as junk.

Reproducible: Always

Steps to Reproduce:
1.Go into Junk mail controls, and assure that "do not mark messags as junk if
the sender is in my address book" is checked.
2.Update address book as required.
3.

Actual Results:  
A message from a sender in my address book is marked junk.

Expected Results:  
Message should not be marked junk.

Here is an example header:
Received: from dallas.jhuapl.edu ([128.244.197.22]) by spacemsg3.dom1.jhuapl.edu
with SMTP (Microsoft Exchange Internet Mail Service Version 5.5.2653.13)
	id HL5GJADG; Fri, 18 Apr 2003 10:15:15 -0400
Received: from DIRECTORY-DAEMON by dallas.jhuapl.edu (PMDF V5.2-32 #40039)
 id <[e-mail]> for [e-mail]
 (ORCPT rfc822;[e-mail]); Fri, 18 Apr 2003 10:15:10 -0400 (EDT)
Received: from CONVERSION-DAEMON by dallas.jhuapl.edu (PMDF V5.2-32 #40039)
 id <[e-mail]> for [e-mail]; Fri,
 18 Apr 2003 10:15:05 -0400 (EDT)
Received: from mcdc-us-smtp4.cdc.gov (smtpgw.cdc.gov [198.246.97.20])
 by dallas.jhuapl.edu (PMDF V5.2-32 #40039)
 with ESMTP id <[e-mail]> for [e-mail];
 Fri, 18 Apr 2003 10:15:04 -0400 (EDT)
Received: from mcdc-us-tis.cdc.gov ([158.111.6.74])
 by mcdc-us-smtp4.cdc.gov with SMTP
 (Microsoft Exchange Internet Mail Service Version 5.5.2655.55)
 id JDLQKD93; Fri, 18 Apr 2003 10:14:59 -0400
Received: by mcdc-us-tis.cdc.gov with Internet Mail Service (5.5.2653.19)
 id <JF3ZHG8Z>; Fri, 18 Apr 2003 10:14:59 -0400
Content-return: allowed
Date: Fri, 18 Apr 2003 10:14:56 -0400
From: "Abma, Joyce C." <[e-mail]>
Subject: RE: FW: Lukens message
To: "'Carr, Paul'" <[e-mail]>
Message-id: <C79290593AB9D1118C9C0080D870032D0D2B0478@MCDC-HVL-1>
MIME-version: 1.0
X-Mailer: Internet Mail Service (5.5.2653.19)
Content-type: multipart/alternative;
 boundary="Boundary_(ID_jOf4m4ZnOL03UvjM4gc8lw)"
X-Sybari-Space: 00000000 00000000 00000000 00000000

This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.

--Boundary_(ID_jOf4m4ZnOL03UvjM4gc8lw)
Content-type: text/plain
Content-transfer-encoding: 7BIT

Comment 1

[Greg K.]

Paul, are you absolutely certain the address <[e-mail]> is in your address book?

Comment 2

[Paul Carr]

Yes, this is my wife's e-mail address.

BTW, after some training, the filter stopped classifying her messages as junk,
so this bug will probably not be seen except on an untrained client.  Theerfore,
hard to reproduce.

Comment 3

[Brian Yong]

Confirming, this just happened to be 5 minutes ago.  Added someone to my Address
Book but the e-mail was still filtered off.  Using 1.3.1 on Windows XP.

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3.1) Gecko/20030425

Comment 4

[gene smith]

Got email from "[e-mail]". It was not in my personal
address book and was classified as junk and moved to the junk folder. I then
added this address to my Personal Address Book and attempted to move the unread
message from junk to inbox. It immediately went back to junk when inbox (imap)
was accessed. (If I mark the message as read and then move it to inbox it stays
there.) Also, restarted moz and mailnews and still see same problem.

Then I send the message again from bugzilla. It still goes to junk when
received. I also notice that when initially put in junk folder by system, it is
NOT marked as junk with the icon. (I have noticed other spammer addresses that
are lower case email addresses in the "sender" (from) column also sometimes are
moved to junk but w/o the junk icon.)

Observeration: When 98% of your mail is spam (and many spammers put in tons of
"acceptable" words) almost everything gets classed as junk and filtering by
known address takes over. If filtering by know address does not work, good mail
 gets put in junk folder too.

Comment 5

[Gary Russell]

*** Bug 250361 has been marked as a duplicate of this bug. ***

Comment 6

[Mike Cowperthwaite]

*** Bug 252501 has been marked as a duplicate of this bug. ***

Comment 7

[Thomas Brown]

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a3) Gecko/20040817

This is not limited to Mac platform--it happens on Windows XP as well.  I am
using ising IMAP mail store, and have "do not mark messages as junk if the
sender is in my address book" checked, with my local address book called
"tbrown" selected (which contains the E-mail address being marked as junk). 
Ironically, it is my wife's E-mail address which is being marked as junk as well :-)

Comment 8

[Mike Cowperthwaite]

I'm going to confirm this based on duplicates and multiple reporters, and update 
the platform/OS per comment 7.  But, as suggested in comment 2, this is a hard 
bug to reproduce.

xref bug 210893.

Comment 9

[Mike Cowperthwaite]

*** Bug 321575 has been marked as a duplicate of this bug. ***

Comment 10

[Wayne Mery (:wsmwk)]

Thomas, Gene, anyone still see this?   (reporter and Brian e-mail addresses are now bogus)

Comment 11

[Wayne Mery (:wsmwk)]

no response. it's likely a dupe of a fixed bug but wouldn't be able to verify since no one in bug is responding, so closing incomplete (can' test myself b/c I don't use jmc)