error during PSM installation

VERIFIED FIXED in M12

Status

SeaMonkey
Installer
P2
normal
VERIFIED FIXED
19 years ago
14 years ago

People

(Reporter: sairuh (rarely reading bugmail), Assigned: Sean Su)

Tracking

Trunk
x86
Windows NT

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

19 years ago
this occurred with build 1999-11-29-09-m12. during the end of installation, i
got the following error:

  5: Error occurred during installation

this occurred during File count 30 of the Personal Security Manager (psm)
installation, with Filename: Main [Install directory]. the result of this is
that PSM isn't installed. temp workaround: install PSM manually!
(Reporter)

Updated

19 years ago
Priority: P3 → P2
Target Milestone: M12
(Reporter)

Comment 1

19 years ago
tested with today's build, 1999-11-30-12-m12, and still occurs.
(Reporter)

Comment 2

19 years ago
*** Bug 20389 has been marked as a duplicate of this bug. ***
(Assignee)

Updated

19 years ago
Status: NEW → RESOLVED
Last Resolved: 19 years ago
Resolution: --- → FIXED
(Assignee)

Comment 3

19 years ago
this has been fixed.  The problem was the the user trying to install psm.xpi did
not have administrator privileges, so when it tried to update the windows
registry, it failed with a windows error of 5 (Access Denied).

The fix was to change the requested permission when updating the windows
registry from KEY_ALL_ACCESS to KEY_WRITE and KEY_READ, which are less strict,
so users without administrator privileges can still install.

to reproduce the problem:
1) make sure the account you use does not have administrator privileges
2) run problematic seamonkey32e.exe
(Reporter)

Updated

19 years ago
Status: RESOLVED → REOPENED
(Reporter)

Comment 4

19 years ago
unless your fix didn't make it into today's 1999-12-02-11-m12 build, this is
still occurring for me. i tried it out before and after removing an older
mozregistry.dat and Users50 folder, too. let me know if there's anything else i
could do...
(Assignee)

Updated

19 years ago
Resolution: FIXED → ---
(Assignee)

Comment 5

19 years ago
The fix did make it into today's build, but appearently there was another place
that causes the error 5 bug.  I just checked in another fix, and verified it
again.

marking this fixed (hopefully for sure this time).
(Assignee)

Updated

19 years ago
Status: REOPENED → RESOLVED
Last Resolved: 19 years ago19 years ago
Resolution: --- → FIXED
(Reporter)

Updated

19 years ago
Status: RESOLVED → VERIFIED
(Reporter)

Comment 6

19 years ago
installatin of PSM now works --verified with 1999120609.

Comment 7

19 years ago
Updating component from Install Wizard to Installer
Product: Browser → Seamonkey
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