20295 - error during PSM installation

Status: VERIFIED FIXED

(SeaMonkey :: Installer, defect, P2)

Description

[sairuh (rarely reading bugmail)]

this occurred with build 1999-11-29-09-m12. during the end of installation, i
got the following error:

  5: Error occurred during installation

this occurred during File count 30 of the Personal Security Manager (psm)
installation, with Filename: Main [Install directory]. the result of this is
that PSM isn't installed. temp workaround: install PSM manually!

Comment 1

[sairuh (rarely reading bugmail)]

tested with today's build, 1999-11-30-12-m12, and still occurs.

Comment 2

[sairuh (rarely reading bugmail)]

*** Bug 20389 has been marked as a duplicate of this bug. ***

Comment 3

[Sean Su]

this has been fixed.  The problem was the the user trying to install psm.xpi did
not have administrator privileges, so when it tried to update the windows
registry, it failed with a windows error of 5 (Access Denied).

The fix was to change the requested permission when updating the windows
registry from KEY_ALL_ACCESS to KEY_WRITE and KEY_READ, which are less strict,
so users without administrator privileges can still install.

to reproduce the problem:
1) make sure the account you use does not have administrator privileges
2) run problematic seamonkey32e.exe

Comment 4

[sairuh (rarely reading bugmail)]

unless your fix didn't make it into today's 1999-12-02-11-m12 build, this is
still occurring for me. i tried it out before and after removing an older
mozregistry.dat and Users50 folder, too. let me know if there's anything else i
could do...

Comment 5

[Sean Su]

The fix did make it into today's build, but appearently there was another place
that causes the error 5 bug.  I just checked in another fix, and verified it
again.

marking this fixed (hopefully for sure this time).

Comment 6

[sairuh (rarely reading bugmail)]

installatin of PSM now works --verified with 1999120609.

Comment 7

[leger]

Updating component from Install Wizard to Installer