User-Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows 95) Build Identifier: Mozilla/5.0 (Windows; U; Win95; en-US; rv:1.3) Gecko/20030312 There appears to be no longer any communication between Mozilla and "the network" on this particular networked Win95 OSR2 PC. Despite the fact that other browsers and mail clients work fine on the network; which is sharing a DSL router which acts as the internet gateway. We also have Mozilla working under Linux and a host of Win32 PCs on the same network. It's just this machine, but I cannot afford to strip it down and reinstall the O/S and the applications on top of it. Note that the problem occurs for Mozilla 1.0 to 1.3 (see below). BACKGROUND This machine originally ran Eudora until we "went IMAP" and wanted a common cross-platform email application. Mozilla fits the bill great, and in fact this problem PC was the first Windows PC on which we tried Mozilla 1.0 when it was officially released. Mozilla 1.0 worked fine then. It's only when we upgraded it to 1.1 that it stopped working. Unfortunately uninstalling (including deleting the directory and other remaining files) and reverting to reinstalling Mozilla 1.0 did not work. Once 1.1 had been installed, it stopped it from working at all. We tried 1.2 when that was released, and the problem was just the same. Today I found the time to try 1.3 and still the same problem, hence this bug report. SYMPTOMS Browser always reports "[URL] could not be found" popup message everytime I enter a valid URL. Appears similar to bug 177862, though this reports intermittent problems only (and on Win98). I can ping a hostname (eg www.google.com) and have no trouble viewing the site (and others) in another browser such as IE5.5. I tried entering the IP address (returned from a successful ping) rather than the URL and it still fails to work in Mozilla, though the same IP address works on other browsers. So DNS appears to be fine, it certainly causes no problems on the rest of the network (or other apps on this machine). I will try to attach a PNG graphic file with a screenshot depicting a successful ping of google.com, followed by my lack of success with Mozilla to access google.com. Mail program fails to connect to our local IMAP server with exactly the same settings as on other client PCs. I have double checked everything, and it fails to ask for the password when first connecting to the new account. It just shows an empty Inbox and fails to download the account folders from the IMAP server. CONCLUSION Hence my conclusion that Mozilla is just not talking to the network at all, never mind accessing the gateway router to get to the internet. Remember other browsers work fine. Could it be a DLL dependency somewhere? Is there a list of DLL dependencies for Win95 I could help you investigate? NOTE Why are we still running Win95? We need it as a test/development machine because many of our clients in the larger UK organisations are still using it. Reproducible: Always Steps to Reproduce: 1. Open Mozilla 2. Type in a URL. 3. Always responds with [URL] cannot be found. Please check the name and try again. Actual Results: Popup Mozilla message "[URL] cannot be found. Please check the name and try again." Main window remains blank. Expected Results: Accessed the URL, as other browsers on the same same PC do. Tried all themes and many URLS. As a result of seeing bug report 177862, I tried the same URL many many times in succession to no avail. I will attach a screenshot of the error message.
did you install 1.3 in a clean directory (or did you overwrite a previous install) ? If still not working, does it happen with a fresh profile "mozilla -profilemanager" ?
-> Networking Do you use a firewall on that system ?
Assignee: asa → darin
Component: Browser-General → Networking
QA Contact: asa → benc
I confirm that I installed Mozilla 1.3 (and 1.2 and 1.1) in a clean directory. When it still didn't work I went one further by also attempting to clear out everything from the registry relating to Mozilla (and Netscape for good measure). I have just tried a fresh profile as Olivier suggested, but I still have the same problem.
In response to Matti, we use a D-Link DSL504 ADSL router which acts as our firewall as well as our means out onto the internet. We don't host any web servers or anything behind the firewall, so we have not added any additional rules to the base configuration. Note that I also cannot connect to the browser interface of the router with the Mozilla browser, yet I can with IE5.5.
Problem now resolved - though it might be useful to document somewhere? After the reminder about the firewall, I remembered that this PC had once had ZoneAlarm installed, though it was certainly not running _explicitly_. I found it was still installed so I uninstalled it, rebooted and the Mozilla browser and mail components worked fine, just as they do on the other machines. So many thanks.
Do you see 2 loopback connections if Mozilla is started ? netstat : TCP Matti:1999 Matti:2000 HERGESTELLT TCP Matti:2000 Matti:1999 HERGESTELLT
ZA is broken in several ways :-( Be happy that it works after the uninstall ! -> invalid
Status: UNCONFIRMED → RESOLVED
Last Resolved: 15 years ago
Resolution: --- → INVALID
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