204948 - must be able to logon; online mail has options covered.

Status: RESOLVED INCOMPLETE

(Core :: Layout: Form Controls, defect)

Description

[Ken Prevo]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4a) Gecko/20030401
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4a) Gecko/20030401

Thank you for your patience. We are not compatible with the Mozilla web browser.
We are compatible with Microsoft Internet Explorer and Netscape Navigator. We
are unable to support browsers that we are not compatible with. We do meet
regularly to discuss issues such as this to determine which improvements should
be addressed first and will include your suggestions. We do thank you for
submitting your comments.

We do apologize for any inconvenience this may cause you.

If you need further assistance, please contact us. We value your business and
appreciate your choosing NetBank.

Sincerely,

Jesse
Technical Support, NetBank(r)
Phone: [phone]; Fax: [phone]


==============================================================
Please include the following line in any e-mail correspondence
regarding this issue: Contact number: Netbank<<3666395>>
==============================================================
The options that should appear on the left are missing from the bank mail. I
find them on ALL other screens. There is no error message. On a slow load I once
observed the options appear on the left and then get removed. They do remain
under Explorer--that I will grant. Mozilla is the open source version of the
Netscape browser and conforms to the HTML standard.

Additionally, There are options in the maroon top panel with dark blue
lettering. On my monitor, that is illegible. The gamma on the colors is just too
close!

My setup is W2K SP3. Mozilla 1.41 RC4 incryption (128 bit) DSL connection from
Earthlink. Video is a GeForce 2. (Asus V7100) AMD 2400+ with 512M of memory.

The last time I used Bank Mail I was able to select a new message from the
options. Something was changed since then.


--- Original Message On Thu 05/01/2003 ---

==============================================================
Please include the following line in any e-mail correspondence
regarding this issue: Contact number: Netbank<<3663852>>
==============================================================
Dear JAMES PREVO,

Thank you for contacting us.

Please provide the following information to better assist us in determining the
problem:
1. Description of the problem; error message if any/area error found. 2. Type of
operating system you are using (Windows 95, 98, NT, Mac, etc.).
3. Internet Browser and version number (Internet Explorer 5.5, Netscape 4.0, etc.).
4. Connection Method (Modem, LAN, at work, etc.).
5. Internet Service Provider (Mindspring, AOL, AT&T, etc.).
6. Cipher Strength (Encryption.).
Please send the information through Bank Mail. If there is anything else we can
assist you with, please contact us. We value your business and appreciate your
choosing NetBank.

Please visit us online at http://www.netbank.com/about_whatsnew.htm to see
"What's New At NetBank".

Sincerely,
Jackie
Customer Care, NetBank
Phone: [phone]; Fax: [phone]

----------
Netscape is based on the Mozilla code. That is what their latest version is!


--- Original Message On Wed 04/30/2003 ---

==============================================================
Please include the following line in any e-mail correspondence
regarding this issue: Contact number: Netbank<<3662277>>
==============================================================

Dear JAMES PREVO,

Thank you for contacting NetBank®.

In response to your inquiry, this seems to be a compatability issue with your
browser. Our online banking system is designed to work best with Netscape
Navigator 4.7 or higher, and Microsoft Internet Explorer 5.0 or higher. We
recommend that all of our customers use one of these browser's to view their
online account.

Please visit http://www.netbank.com/apply_now.htm to download either of these
browsers. If there is anything else we can assist you with, please contact us.
We value your business and appreciate you choosing NetBank.

Sincerely,
Chad
Customer Care, NetBank®
Phone: [phone]; Fax: [phone]

-----------

The mail entry options in the black panel on the left are overwritten by the
inbox and that makes it impossible to write you an email from this browser.

Trying to use billpay with Mozilla returns this error message:

Error Connecting to Bill Pay System
An error occurred while connecting to the Bill Pay system. Please contact
customer support for assistance.

No active subscriber session.
The session has either timed out or was not established

Reproducible: Always

Steps to Reproduce:
1.logon to a valid banking account
2.enter mail option
3.
Actual Results:  
I have seen the left (black) area appear for a moment before it is covered by
the right frame.

Expected Results:  
displayed both frames

Comment 1

[Anne (:annevk)]

Still an issue?

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Wayne Mery (:wsmwk)]

=> incomplete due to no response in 2004