Palm Sync corrupts Addresss Book resulting in duplicates and lost data

RESOLVED FIXED

Status

defect
--
critical
RESOLVED FIXED
16 years ago
10 years ago

People

(Reporter: raccettura, Assigned: Bienvenu)

Tracking

Trunk
x86
Windows XP
Dependency tree / graph

Details

Attachments

(1 attachment)

Reporter

Description

16 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4b) Gecko/20030507
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4b) Gecko/20030507

I've seen this bug several times now, so there is a definate issue.  I have
several categories of addresses between my palm and my address book.  For some
reason, at least one of the categories will disappear fromt the address book,
and appear duplicated on the palm.

Reproducible: Always

Steps to Reproduce:
1.  Create several address books in Mozilla
2.  Create addresses for them
3.  Sync to palm

Actual Results:  
1 or more addressbooks will appear blank on Mozilla, and the entries will appear
2 or more times in the palm address book.  Repeated syncing often causes data
loss in the Mozilla address book, and in one case syncing causes the palm to
have a Fatal error (something about the index out of bound IIRC).

Expected Results:  
Should keep in sync so the same data exists in both locations (not duplicated)
and no data loss should occour.

Comment 1

16 years ago
This has happened to me too, Palm IIIxe with palm os 3.5 and Mozilla/5.0
(Windows; U; Win98; en-US; rv:1.5a) Gecko/20030718

Seems to lose entries from the mozilla address book, and duplicate some (not
all) entries on palm. First time I synced, most stuff seemed to go over ok,
problems have occured subsequently. Has now left both AB very messy!
Reporter

Comment 2

16 years ago
Wondering if we can get this fixed before Thunderbird ships with Palm Sync?
Reporter

Updated

16 years ago
Depends on: 226221
Assignee

Comment 3

16 years ago
I saw this happen as well. I was deleting contacts on my palm address book to
get rid of a bunch of duplicates, and doing occasional syncs. I also deleted
cards from my mozilla address book and sync'ed. I'm not sure which operation was
responsible, but I suspect it was the former.
Assignee: cavin → bienvenu
Assignee

Comment 4

16 years ago
this should fix duplicates getting created on the palm - the code that checked
for dups on the palm was broken.
Assignee

Updated

16 years ago
Attachment #140996 - Flags: superreview?(mscott)
Reporter

Comment 5

16 years ago
David, 

If that works, your the king.  This bug is bothering the living (choice word for
Feces) out of me.

Updated

16 years ago
Attachment #140996 - Flags: superreview?(mscott) → superreview+
Assignee

Comment 6

16 years ago
fixed on trunk and m4 branch
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
Product: MailNews → Core
Product: Core → MailNews Core

Updated

10 years ago
Product: MailNews Core → MailNews Core Graveyard
You need to log in before you can comment on or make changes to this bug.