Hi, are you still having problems with the Wachovia web site in recent Mozilla builds? I unfortunately do not have a Wachovia account, so I can't test for myself. Thank you for any additional information.
Thank you for following up on this. Since it's a problem with the Wachovia site, I'm sending the bug to Tech Evangelism who help convince sites to use proper standards in their website design.
Assignee: general → english-us
Status: UNCONFIRMED → NEW
Component: Browser-General → English US
Ever confirmed: true
Product: Browser → Tech Evangelism
QA Contact: general → english-us
Version: Trunk → unspecified
I can confirm that Multiple Payments still does not work (Single payments now works fine, as was mentioned), though this doesn't seem to work when using Mozilla pretending to be Netscape OR Netscape 7.1. Confirmed to be a problem with Mozilla 1.6b (on Win32 and OS X), Netscape 7.1 (on Win32 and OS X), as well as Firebird 0.7. I can provide code for anyone interested...
It is broken for me too with Mozilla 1.5 on Solaris/Sparc. However, Mozilla 1.1 (same platform) works fine with their billpay service. I wonder if its a technical bug or some problem with the website.
I should note that when I said it didnt work for 1.5 Solaris-sparc, I meant that I could log into the site, but when I selected "bill-pay", my browser hung for a while and then I received "Internal server error" type output from the browser. Since Moz1.1/SolarisSparc worked with this site (although the express pay did not work so well), I wonder if this is a new bug introduced in later version. I have filed a web-complaint with www.wachovia.com and will post any explanation I receive.
My sister posted this on moznet: something else that goes wrong in Mozilla is when I am online banking (Wachovia) the "funds transfer" link stalls and then closes browser with an error message... funds transfer works flawless in IE, but i dont use IE She uses 1.4.1 on W2K.
Bug still exists, problem appears to be related to browser detection code. Has a simple detection mechanism - basically all code detected as being "Netscape" uses one code set, everything else uses an IE code set. Mozilla-based browsers do not work, though Netscape does (despite my previous post). Sent another message to website technical support. I received only form letters in response to previous mails.
Can someone on this bug who actually has a wachovia account please try it now. I've checked their list of supported browsers here: https://www.wachovia.com/personal/page/0,,10_476_934,00.html and from that table is says that Firefox 1.0 should definitely be supported for both Bill Pay and Online Banking. Please let me know the results so I can close this is possible. Thanks.
They did improve online billpay about a year ago, but they still have a major problem with online billpay, which is essentially the same problem as the original problem in the description. "Multiple Payments", the default billpay option, will not work properly in Mozilla and Firefox browsers, though will in Netscape. After filling in payees and amounts to pay, the "Make Payment" button has no effect - you cannot submit bill payments. I reported this problem 8 months ago against Mozilla Suite, but was told that Mozilla was not supported. Now that they claim that Firefox 1.0 is supported, perhaps they'll finally fix this - I'll send another request to fix this.
Despite what their compatibility matrix shows, Wachovia tells me that they do not support Firefox with the "current version of Online Bill Payment". Sometime in the near future they're supposed to launch a new online banking system, which supposedly will be available. I'll add a new comment if this ever happens, and document what the results are.
Ian, has Wachovia improved this at all in the last three years?
I ended up switching to another bank a while back, and when I switched they still weren't 100% compatible. Perhaps someone who still uses them can confirm.
How close were they? Was it as bad when you switched banks as it was when you posted comment 12 or 13? Did they ever launch their promised "new version"? Felix, is your sister still using Wachovia? Bobby, how about you?
OS: Windows 2000 → All
Hardware: PC → All
They were pretty close - really, the only bugs they had left were fairly minor. They hadn't launched the "new" billpay before I left (a bit over 2 years ago). I'd be incredibly surprised if they don't fully support FF by now, but I can't confirm.
(In reply to comment #16) > Felix, is your sister still using Wachovia? Sis has been using SM branch for Wachovia billpay so long now she doesn't remember anything about it ever being broken.
FIXED per comment 18, then. If we get any new TE bugs on Wachovia from other users, we'll look into them then.
Status: NEW → RESOLVED
Last Resolved: 11 years ago
Resolution: --- → FIXED
Product: Tech Evangelism → Tech Evangelism Graveyard
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