Closed
Bug 206208
Opened 21 years ago
Closed 16 years ago
wachovia online billpay broken...
Categories
(Tech Evangelism Graveyard :: English US, defect)
Tech Evangelism Graveyard
English US
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: kambo77, Unassigned)
References
()
Details
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4b) Gecko/20030502 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4b) Gecko/20030502 I do not know if this is a site or browser problem, but in wachovia online billpay, billpay or express billpay, after entering your dollar amounts, the 'next' button does not submit the form. nothing happens. even though the source seems to be onClick="javascript:submitForm()". the back button works but not next. this has happened with 1.2,1.3,1.4b. this is the only site that does not work for me :) Reproducible: Always Steps to Reproduce: 1. wachovia online billpay, click express billpay 2. express billpay, select some targets 3. click next 2. enter an amount to pay someone 3. click next, Actual Results: form is not submitted Expected Results: submit form and go to next page
Hi, are you still having problems with the Wachovia web site in recent Mozilla builds? I unfortunately do not have a Wachovia account, so I can't test for myself. Thank you for any additional information.
Comment 2•21 years ago
|
||
I can't test it either. Reporter: could you copy the HTML source and attach it here ? Also, check your JavaScript Console for error-messages (go to Tools->Web Development->JavaScript Console).
ugh, I replied to this a while ago from hotmail, didn't go through? well anyway it seems to a be a problem on wachovias end..they had two code paths, a ie and netscape, but the user agent is just checking for "Netscape", so for the last 6 months I was running mozilla with the user agent set to Netscape that made the single pay and multi pay billpay screens work, I removed that about a month ago because at least the 'single payment' seems to be working again its just the 'multi payment' screen that is still broken using the default gecko useragent, etc., but I can live without that, wachovia has told me mozilla is not supported and it apparently is a problem on their end doing stupid things with javascript - they used to have a much simpler, faster online page :(
just a final comment about the javascript..they were doing something where each keystroke you enter in an amount textbox would call a handler to update a 'total' field in another table, and they have two ways one for ie one for netscape and the default mozilla user agent was using the ie way which wouldn't work so the total never got increased above 0 so you couldn't submit the form..that was/is on the multi payee page it is apparently gone from the single payee page now...
Thank you for following up on this. Since it's a problem with the Wachovia site, I'm sending the bug to Tech Evangelism who help convince sites to use proper standards in their website design.
Assignee: general → english-us
Status: UNCONFIRMED → NEW
Component: Browser-General → English US
Ever confirmed: true
Product: Browser → Tech Evangelism
QA Contact: general → english-us
Version: Trunk → unspecified
Comment 6•21 years ago
|
||
I can confirm that Multiple Payments still does not work (Single payments now works fine, as was mentioned), though this doesn't seem to work when using Mozilla pretending to be Netscape OR Netscape 7.1. Confirmed to be a problem with Mozilla 1.6b (on Win32 and OS X), Netscape 7.1 (on Win32 and OS X), as well as Firebird 0.7. I can provide code for anyone interested...
Comment 7•21 years ago
|
||
It is broken for me too with Mozilla 1.5 on Solaris/Sparc. However, Mozilla 1.1 (same platform) works fine with their billpay service. I wonder if its a technical bug or some problem with the website.
Comment 8•21 years ago
|
||
I should note that when I said it didnt work for 1.5 Solaris-sparc, I meant that I could log into the site, but when I selected "bill-pay", my browser hung for a while and then I received "Internal server error" type output from the browser. Since Moz1.1/SolarisSparc worked with this site (although the express pay did not work so well), I wonder if this is a new bug introduced in later version. I have filed a web-complaint with www.wachovia.com and will post any explanation I receive.
Comment 9•20 years ago
|
||
My sister posted this on moznet: something else that goes wrong in Mozilla is when I am online banking (Wachovia) the "funds transfer" link stalls and then closes browser with an error message... funds transfer works flawless in IE, but i dont use IE She uses 1.4.1 on W2K.
Comment 10•20 years ago
|
||
Bug still exists, problem appears to be related to browser detection code. Has a simple detection mechanism - basically all code detected as being "Netscape" uses one code set, everything else uses an IE code set. Mozilla-based browsers do not work, though Netscape does (despite my previous post). Sent another message to website technical support. I received only form letters in response to previous mails.
Comment 11•19 years ago
|
||
Can someone on this bug who actually has a wachovia account please try it now. I've checked their list of supported browsers here: https://www.wachovia.com/personal/page/0,,10_476_934,00.html and from that table is says that Firefox 1.0 should definitely be supported for both Bill Pay and Online Banking. Please let me know the results so I can close this is possible. Thanks.
Comment 12•19 years ago
|
||
They did improve online billpay about a year ago, but they still have a major problem with online billpay, which is essentially the same problem as the original problem in the description. "Multiple Payments", the default billpay option, will not work properly in Mozilla and Firefox browsers, though will in Netscape. After filling in payees and amounts to pay, the "Make Payment" button has no effect - you cannot submit bill payments. I reported this problem 8 months ago against Mozilla Suite, but was told that Mozilla was not supported. Now that they claim that Firefox 1.0 is supported, perhaps they'll finally fix this - I'll send another request to fix this.
Comment 13•19 years ago
|
||
Despite what their compatibility matrix shows, Wachovia tells me that they do not support Firefox with the "current version of Online Bill Payment". Sometime in the near future they're supposed to launch a new online banking system, which supposedly will be available. I'll add a new comment if this ever happens, and document what the results are.
Comment 14•16 years ago
|
||
Ian, has Wachovia improved this at all in the last three years?
Comment 15•16 years ago
|
||
I ended up switching to another bank a while back, and when I switched they still weren't 100% compatible. Perhaps someone who still uses them can confirm.
Comment 16•16 years ago
|
||
How close were they? Was it as bad when you switched banks as it was when you posted comment 12 or 13? Did they ever launch their promised "new version"? Felix, is your sister still using Wachovia? Bobby, how about you?
OS: Windows 2000 → All
Hardware: PC → All
Comment 17•16 years ago
|
||
They were pretty close - really, the only bugs they had left were fairly minor. They hadn't launched the "new" billpay before I left (a bit over 2 years ago). I'd be incredibly surprised if they don't fully support FF by now, but I can't confirm.
Comment 18•16 years ago
|
||
(In reply to comment #16) > Felix, is your sister still using Wachovia? Sis has been using SM branch for Wachovia billpay so long now she doesn't remember anything about it ever being broken.
Comment 19•16 years ago
|
||
FIXED per comment 18, then. If we get any new TE bugs on Wachovia from other users, we'll look into them then.
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
Updated•9 years ago
|
Product: Tech Evangelism → Tech Evangelism Graveyard
You need to log in
before you can comment on or make changes to this bug.
Description
•