208023 - After installing RC1, launching Mozilla results in unhandled exception (before splash screen)

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Michael Sherman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3.1) Gecko/20030425
Build Identifier: Mozilla RC 1

I installed 1.4 RC1 using the provided Windows installer.  Upon double-clicking
the resulting shortcut on my desktop I get an unhandled exception (memory could
not be "read").  Mozilla will therefore not start up.  I went back to install an
older 1.4 Beta and the same problem showed up.  1.4 Beta used to work fine.  It
looks like the RC 1 installer may have corrupted something.  I had to go back to
1.3.1 to get a working version, but even that on startup warns be about a
missing xpcom_compat.dll.


Reproducible: Always

Steps to Reproduce:
1. install mozilla 1.4 rc1 on windows 2000
2. double-click shortcut icon on desktop

Actual Results:  
crash (unhandled exception)

Expected Results:  
mozilla should have started up

Comment 1

[Kai Lahmann (is there, where MNG is)]

have you deleted the old installation? else this is another dup of Bug 123907

Comment 2

[Michael Sherman]

Yes, I removed my old installation.  I then installed 1.4 RC1.  It is not a dup
of bug 123907, as this one is rather more critical than just being annoying. 
After installation, Mozilla crashes on startup.  I cannot run Mozilla.  I do not
even see the splash screen.

Comment 3

[Michael Sherman]

Note: I ran the uninstaller.  I did *not* manually delete the c:\program
files\mozilla.org\ directory.  Do you happen to know where Mozilla Mail stores
e-mail?  I would be more than happy to just wipe the program files\mozilla.org
dir if I knew my mail would remain intact.  Thanks!

Comment 4

[WD]

Your mail and profile info is in the Documents and Settings directory.   This is
left on uninstall.   So it's perfectly safe (and a good idea) to delete the
mozilla program directory.

Comment 5

[Jon Henry]

Doing some triage. Is this bug still an issue on newer builds? It WFM using the
20030908 build. This looks like a potential WORKSFORME or INVALID at this point
since it's on an ancient build.

Comment 6

[WD]

no response in over 3 months ...
-> WFM