208660 - Creat new folder or rename existing folder: Loose existing folders email headers/bodies

Status: RESOLVED FIXED

(MailNews Core :: Networking: IMAP, defect)

Description

[Bill Hut]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3.1) Gecko/20030425
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3.1) Gecko/20030425

http://www.emailaddresses.com/forum/showthread.php?s=&threadid=11935&perpage=15&pagenumber=3
 
 
http://wiki.fastmail.fm/wiki/index.php/MozillaWindowsClient 
Tips from EmailDiscussions user Lee in a Mozilla Problems thread (via MrElvey): 

Using Lee's settings linked-to as above, tried the 
'create FastMail imap new folder [newfolder] FastMail web interface |
immediately attempt subscribe folder Mozilla 1.3.1' 
sequence. 

Same 'all pre-existing Mozilla folders lose all pre-existing Mozilla folders
email headers/bodies - pre-existing Mozilla folders remain'. 

In OutlookExpress, newfolder immediately subscribed, no pre-existing OE folders
pre-existing OE email headers/bodies lost. 

Same in Mozilla if rename a imap account pre-existing folder. 

Same had occurred with Mozilla 1.3 - now 1.3.1 . 

So, have learned to create new folder or rename a folder in Mozilla. 


Reproducible: Always

Steps to Reproduce:
1. Create new folder [newfolder] FastMail web interface. Logout. 
2. Open MozillaMail 
3. Select imap account | Properties | Subscribe 
4. Newfolder subscribes. 
5. All MozillaMail pre-existing folders pre-existing hearders/bodies no longer
exist - have to resync, redownload. All MozillaMail pre-exisitng folders remain. 
6. In Outlook Express, newfolder subscribes, OE pre-existing folders
pre-existing email headers/bodies remain. 
7. Current solution: Create new folder or rename existing folder in MozillaMail.   
 Newfolder subsribed-to in OE and FastMail web interface with no problem or
uninteded consequences. 

Actual Results:  
Loose all MozillaMail pre-existing folders pre-existing email headers/bodies. 

Expected Results:  
Subscribe new folder or renamed folder without other MozillaMail pre-existing
folder pre-exisiting email headers/bodies being 'lost' - NOT have to resync,
redownload all MozillaMail pre-existing folders' pre-existing email headers/bodies. 


Using standard MozillaMail, theme, as downloaded, installed.

Comment 1

[David :Bienvenu]

could you attach an imap protocol log of this happening? it doesn't happen with
other servers afaik.

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap

However, the setting of the online server directory as INBOX. instead of using
the personal namespace INBOX. could be responsible. Also, are these folders
top-level folders are sub-folders? And you are using IMAP subscription, I assume.

Comment 2

[David :Bienvenu]

confirming to keep on radar.

Comment 3

[David :Bienvenu]

Attachment: proposed fix

don't remove undiscovered folders from subscribe UI

Comment 4

[David :Bienvenu]

fix checked in, thx to Bill for the help tracking this down. The fix is not to
delete undiscovered folders from the subscribe UI.

Comment 5

[David :Bienvenu]

that fix had r/sr=sspitzer over aim