208695 - printing failed for some reason on Windows XP using HP Deskjet 695C

Status: RESOLVED EXPIRED

(Core :: Printing: Output, defect)

Description

[lem]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4b) Gecko/20030507
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4b) Gecko/20030507

everytime i try to print any web page in Mozilla, i receive the printing error
message, "printing failed for some reason." when i tried printing in Internet
Explorer, there is no problem. i'm using HP DeskJet 695C. the printer
driver/software is already built-in in Windows XP.

Reproducible: Always

Steps to Reproduce:
1. I click on FILE and PRINT
2. the PRINT dialog box appears, when i click on the OK button, i receive the
printing error message.

Actual Results:  
I receive the printing error message and i can not print.

Expected Results:  
Print the web page.

Comment 1

[John T]

Do you have any other printer drivers available to try? For example, could you
install a printer driver for a model with a similar model number?

I just had a problem with the HP Deskjet 656c printer. I spent many hours
re-installing Windows 98SE, drivers, etc and found that the printing worked OK
for a while, then stopped printing fonts for Mozilla. I replaced the driver with
one for the HP Deskjet 660 and the fonts are working again.

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.