209394 - Installer browse feature hangs when path missing. Can not specify new installation path.

Status: RESOLVED EXPIRED

(SeaMonkey :: Installer, defect)

Description

[Grace B. Thomson]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; AskBar 2.11)
Build Identifier: Mozzila Installer 1.3, 1.4, 1.4b

I upgraded from windows 95 to windows 2000. When I did this, I was able to take
advantage of NTFS so that I no longer had a need to partition disks (the file
system supports larger drives). So I ended up eliminating disk F:. I wanted to
reinstall Mozilla to disk E: rather than (the now nonexistant) disk F:.

When I start the installer it wants to re-install to disk F: (I should note
that I saw no need to uninstall mozilla since I was starting fresh, so I am
not sure how it even knows about the old installation on disk F:, but it 
does (can I fix this?).  Anyway, when I try to use "Browse" to change the
"F:\Program Files\Mozilla" to "E:\Program Files\Mozilla", it hangs.
I click the Browse button and the process hangs up, so the only way to exit
is to click the "x" in the upper right, or go to the Task Manager and stop
the process. 

For fun, I searched the registry and found several referances to "F:\Pr.. Fi..\
Mozilla", so I changed them all to "E:\...". I hoped that this would change
the loaction that the installed wanted to use to E: so that I could avoid the
"Browse" command. That did not work. So I am currently stuck and I can not
re-install Mozilla properly.

I don't know if anyone will have time to get back to me on this, but if that
is possible, please let me know what I can do to fix this.

Thank you in advance for any help that you may be able to offer.

I know you are busy, so I will continue to fight with this on my own, and 
maybe I can figure out out to change the F to E.

Best Regards,

--Grace


Reproducible: Always

Steps to Reproduce:
1. Install on drive F: for example
2. Remove Drive F:
3. Run the installer (mozilla-win32-1.4b-installer for example)
4. Mozilla will try to install to drive F:, pick "browse" to change dest
(windows 2000)

Actual Results:  
the installer hangs, (Task manager says "not responding").

Expected Results:  
Ignore the fact that F: went away (I assume it is trying to access the
missing F: drive when it hangs?). Allow the user to browse to change the
destination.

Comment 1

[Grace B. Thomson]

I just treid to use MozillaUninstall.exe and guess what. It is also failing
because it says it can't find an uninstall.log file on drive F:, so that is
no help either. Back to the war.... Thanks.

Comment 2

[David Santin]

I concur.  I had a hard drive die on me, and my original installation of 
Mozilla was on that drive.  When I try to reinstall, it keeps asking for the 
nonexistant path, and hangs when I try to change it.

Comment 3

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 4

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.