User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3.1) Gecko/20030425 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3.1) Gecko/20030425 All 1.4 builds will install, but will crash on initial startup after installation. Further attempts to run 1.4x results in application crash. Noticed the problem first with 1.4b. Also happens with both release candidates. Running WinXP Pro w/ SP1. Deleted previous install of Mozilla (1.3.1). Tried reinstall with ZoneAlarm disabled. Still get the same problem. Reproducible: Always Steps to Reproduce: 1.Remove previous version(s) of Mozilla and reboot. 2.Run Talkback Fullinstaller for 1.4 (any build). Application crashes after install. 3.Further attempts to run 1.4x results in application crashing. Actual Results: WinXP error message asking if I wanted to send a bug report to Microsoft. Expected Results: Mozilla 1.4 should have started running.
You say that you deleted previous install. Are you absolutely certain that the directory you installed to is completely empty? (uninstalling previous version can leave things behind) Do you have a specific crash message? Talkback ID?
I no longer have the specific message, since I reinstalled 1.3.1. I clicked to the technical details of the Microsoft bug report message, but I don't recall seeing a Talkback ID there or elsewhere. I did do a full install and also rebooted prior to installing a 1.4 build. There was no Mozilla directory when I installed 1.4x. I may try again later. When the error occurs, I'll post it.
I have two screen captures, but Bugzilla won't let me post the images.
FWIW, the original reporter had the spellchecker and pinball theme installed.
Created attachment 125998 [details] Error message on Windows 2000 I have the same error on Windows 2000 SP3. The attachment shows the crash reported by windows. If I press cancel, visual studio starts with the following call stack: XPCOM! 610f0769() XPCOM! 610d7a7e() XPCOM! 610d831a() XPCOM! 610d794c() XPCOM! 610d789f() XPCOM! 610d627a() XPCOM! 610b43e4() MOZILLA! 00410460() MOZILLA! 00401950() MOZILLA! 00402f0f() KERNEL32! 77ea847c() I installed both 1.4RC1 and 1.4RC2 on top of 1.4b. Both versions have the problem. If I do an uninstall, and reinstall 1.4b the problem persists. However, if I do an uninstall, deletes c:\Program Files\mozilla.org\ and do a reboot, and I can install 1.4b and the problem is gone.
Lars: That is bug 200651 Mozilla must be installed into an empty directory. While the symptoms of this bug are similar, the reporter for this bug supposedly installed Mozilla into an empty directory and is still having problems.
Actually, to be more precise... bug 195600
same problem here.... win2k, sp3, mozilla1.4 rc2 1.4b did also crash.. 1.3.1 works fine....
i tried to unistall 1.3.1, to not uninstall it, to unistall java, but the browser doesn't start, it crashes before the start for xpicom.dll
But did you install into an *empty* directory??
*** This bug has been marked as a duplicate of 205277 ***
Status: UNCONFIRMED → RESOLVED
Last Resolved: 15 years ago
Resolution: --- → DUPLICATE
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