209847 - aetna.com - Javascript menus are not displayed properly and other site problems

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[Daniel Stolz]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4b) Gecko/20030516 Mozilla Firebird/0.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4b) Gecko/20030516 Mozilla Firebird/0.6

In Internet Explorer, submenus appear when the mouse hovers over the menu at the
top left.  This does not happen with Mozilla.  It appears that the first submenu
(Search) is displayed at the bottom right.
I'm sure this is Aetna's fault.

Reproducible: Always

Steps to Reproduce:
1.Log in as a member
2.Not sure how to do this if you're not an Aetna member
3.Contact me to get more information about this page.

Actual Results:  
Wierd display problems

Expected Results:  
Display flyover menus.
Actually, Mozilla is probably doing exactly what it should, just not what Aetna
wants.

This actually prevents me from using Mozilla to access this site.  Clicking on
the menu does not display the submenu.  There are also other display errors that
occur on this site.
I've seen similar problems that are flagged 'evangalism' which I feel this one
should also be marked.  I just don't see where to do it on the submission.

Comment 1

[Phil Schwartau]

Daniel: thanks; I'll provisionally reassign this to Tech Evangelism.
(It's under "Client Support", rather than the "Client Software").
One thing that would seal this diagnosis: are you getting errors in

    Tools > Web Development > JavaScript Console?

(be sure to clear it of any previous errors first)

Comment 2

[Daniel Stolz]

No JavaScript errors were encountered.
Another page on their site that did not work contained a JavaScript error
complaining about no 'document.all' which I have seen is only available in IE. 
Figures.

Comment 3

[Phil Schwartau]

Hmmm...since you're getting no JS errors on the mouseovers,
this may not be an Evangelism bug after all. Hard to tell
without seeing the source.

Daniel: in the HTML source, do you see any external scripts?
They would look like this:

<script src="http://etc./etc./something.js">

If so, could you post the URL for each one of them; e.g.

             http://etc./etc./something.js
             http://etc./etc./something_else.js

Then we could go to each one and take a look; thanks.

Comment 4

[Arlen Pavka]

I just wanted to add that I too get the same bug, except I find it at
http://mugenguild.cjb.net/

There's a menu on the left, one which is supposed to be able to collapse upon
click. Works fine in Internet Explorer.

I checked the errors and it says "Collapse not defined"

Is there any way to fix this?

Comment 5

[Bob Clary [:bc] (inactive)]

Arlen, if you ask a question and expect an answer you should cc yourself on the
bug. I did not find an existing bug for the site but they list IE and NS6
support on their banner. So, contact them directly and tell them the problem you
are having, with what build and what operating system. If they can't figure it
out, or would like some help, you or they can file an evangelism bug on the
site. See http://www.mozilla.org/projects/tech-evangelism/ on what tech
evangelism is and how to get involved. They have an invalid dom detection script
" if (document.getElementById())" in CollapseMenu. The real url for the
mugenguild site is http://mugenguild.free.fr/

Comment 6

[Daniel Stolz]

There are 4 JavaScripts included

member.js
navSurvey.js
imageLoader.js
foMenu4X.js

They are all in the "https://member.aetna.com/member/" folder.

In the foMenu4X.js script, there is a 'smartIdentifier' method that does not
check for Mozilla.  It appears that elsewhere is the script, it defaults to IE
if !Netscape.

The other page I complained about has script code that has 'if
(document.layers)' which seems to fail which the script interprets to mean that
document.all is available.

Comment 7

[Phil Schwartau]

I took a look at https://member.aetna.com/member/foMenu4X.js,
and the browser-sniffing doesn't seem to be the problem:

// BrowserCheck Object
function smartIdentifier()
{
  var b = navigator.appName
  if (b=="Netscape") this.b = "ns"
  else if (b=="Microsoft Internet Explorer") this.b = "ie"
  else this.b = b
  this.version = navigator.appVersion
  this.v = parseInt(this.version)
  this.ns = (this.b=="ns" && this.v>=4)
  this.ns4 = (this.b=="ns" && this.v==4)
  this.ns5 = (this.b=="ns" && this.v==5)
  this.ie = (this.b=="ie" && this.v>=4)
  this.ie4 = (this.version.indexOf('MSIE 4')>0)
  this.ie5 = (this.version.indexOf('MSIE 5')>0)
  this.ie6 = (this.version.indexOf('MSIE 6')>0)
}

ua = new smartIdentifier();


In Mozilla/Netscape 7, we have |ua.ns| && |ua.ns5| === true,
so we fall into that codepath. For example,

function showLayerNav(layerName)
{ 
  if(ua.ns)
  {
    if(ua.ns5)
    {
      net = document.getElementById(layerName) ;
      net.style.visibility='visible';		
      net.style.top=dynapos-9;
    }
    else
    {

       etc.; we don't follow this path
} 


This all looks good; so the problem must lie elsewhere in their code,
or could be a bug on our part -

Comment 8

[Phil Schwartau]

*** Bug 216068 has been marked as a duplicate of this bug. ***

Comment 9

[Phil Schwartau]

Confirming bug based on duplicate bug report above. 

Comment 10

[Phil Schwartau]

Note: Vadim has captured some of the HTML for us in an attachment to bug 216068.
See http://bugzilla.mozilla.org/attachment.cgi?id=129743&action=view

Comment 11

[Phil Schwartau]

I see this in the HTML:

<meta name="GENERATOR" content="IBM WebSphere Studio">

Anyone know anything about this template generator?

Comment 12

[Vadim Kutsyy]

Attachment: member.js (javascript file loaded by main page)

Comment 13

[Vadim Kutsyy]

Attachment: imageLoader.js (javascript file loaded by main page)

Comment 14

[Vadim Kutsyy]

Attachment: foMenu4X.js (javascript file loaded by main page)

Comment 15

[Vadim Kutsyy]

I should have remember to check for existing unconfirmed buds :)

I have added all of .js referenced by aetna.  I don't see anything what would
block Mozilla, nor any JavaScript errors.

I have just tryed Build 2003081304, same result.

Comment 16

[Vadim Kutsyy]

Attachment: ae_ma.css

Comment 17

[Bob Clary [:bc] (inactive)]

Doron, can you find out if IBM Websphere generator supports Mozilla and what
version is the minimum required?

Comment 18

[Steve Wardell]

This seems to have gotten worse as when I click on who is covered, the follow-up page does not show that person's information. This is probably related:

Error: div has no properties
Source File: https://member.aetna.com/member/net.js
Line: 27

Has anyone else tried contacting them on this? I submitted a technical help item on it today.

Comment 19

[Steve Wardell]

Aetna's response:

"Unfortunately, as far as internet browsers go, we have tested and
support Internet Explorer and Netscape.  All other browsers may
function, but may have display issues when they improperly execute Java
commands.  Due to this, we suggest you switch browsers to be assured
that you can view all pertinent information regarding your plan.  If you
choose to continue to use Firefox, be aware that it is the browser
itself that is not handling the information correctly, and is beyond our
control."

Their support of Netscape is interesting. I tried the site in Netscape 8.1 using the Firefox engine and it does seem to work correctly. Netscape 8.1 lists using the 1.7.5 Gecko engine. Does this work correctly with Firefox 1.0.x? Sending additional emails to Aetna on this by others might help the situation.

Comment 20

[Garrett Smith]

The website does not work in Firefox 3. 

It is almost completely non-functional with the NoScript plugin. 


I've tried it with and without javascript (am currently using NoScript). I have tried it in Safari and Firefox. 

I also received a notice while using the site to use Microsoft Internet Explorer or Netscape.

With javascript enabled, I was able to submit the form to Member Services, but recieved an email response that required me to use an applet. That applet did not load, and so I could not use it.

Comment 21

[Garrett Smith]

The website does not work in Firefox 3. 

It is almost completely non-functional with the NoScript plugin. 

I've tried it with and without javascript (am currently using NoScript). I have tried it in Safari and Firefox. 

I also received a notice while using the site to use Microsoft Internet Explorer or Netscape.

With javascript enabled, I was able to submit the form to Member Services, but recieved an email response that required me to use an applet. That applet did not load, and so I could not use it.

I have spent considerable amount of time trying to use aetna.com, but have not been able to use it. Aside from the amount of time spent, the insurance is financially expensive. 

There is no reason why the website should not be able to allow login and search. 


I have spent considerable amount of time trying to use aetna.com, but have not been able to use it. Aside from the amount of time spent, the insurance is financially expensive.

Comment 22

[Karl Dubost💡 :karlcow]

We're sorry.

The page you are trying to access is no longer available.
We hope that one of the links below will help!
Aetna.com home page
Log in to your secure web site

The home page is at http://www.aetna.com/

It looks an entire new site. 
Let's open a new bug if there is an issue.