Closed Bug 210072 Opened 22 years ago Closed 22 years ago

crash after update from 1.3 to 1.4 on windows2000 server

Categories

(SeaMonkey :: General, defect)

Product:
SeaMonkey
Component:
General
Version:
Other Branch
Platform:
x86
Other
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 205277

People

(Reporter: itfladerer, Unassigned)

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3) Gecko/20030312 Im working with Mozilla 1.3 After the installation 1.4 Release Candidate 2 and rebooting the system (win200 server) Mozilla does not start - not task in the taskmanager. Reproducible: Always Steps to Reproduce: 1.shutdown Mozilla 1.3 2.Installing Mozilla 1.4 Release 2 3.reboot 4.start mozilla Actual Results: nothing Win 2000 server Domain
wrong product
Severity: normal → critical
Component: Installation & Upgrading → Browser-General
Product: Bugzilla → Browser
Version: unspecified → Other Branch
Have you installed Mozilla in an empty and clean directory ?
reassign
Assignee: zach → general
QA Contact: matty → general
Same thing happened here on Win 2K Workstation. We'd been using 1.3. Did full uninstall first. Cleaned the directory, profiles, removed old Netscape installation, disabled virus protection software. Then installed 1.4rc2 from the full installer. Every time I start mozilla, I get "Mozilla.exe has generated errors and will be closed by Windows. An error log is being created.". However, I can't find the log (no drwatson.log, or anything in the system event log). This same behavior was seen on 1.4a as well.
Exactly the same for me too with the 1.4 release and windows 2000 pro sp2.
This is the same for me too. I fully uninstalled version 1.3 and even cleaned my registry of all references to Mozilla. I tried both 1.4 release net version and full download. I get the same error message and no log.
I now have a DRWatson Log to go with this crash. Hope this helps. Application exception occurred: App: mozilla.exe (pid=832) When: 7/2/2003 @ 16:09:35.907 Exception number: c0000005 (access violation) *----> System Information <----* Computer Name: BRYAN User Name: bryan1 Number of Processors: 1 Processor Type: x86 Family 6 Model 8 Stepping 3 Windows 2000 Version: 5.0 Current Build: 2195 Service Pack: 4 Current Type: Uniprocessor Free Registered Organization: FMR Registered Owner: bryan *----> Task List <----* 0 Idle.exe 8 System.exe 156 SMSS.exe 180 CSRSS.exe 176 WINLOGON.exe 228 SERVICES.exe 240 LSASS.exe 428 svchost.exe 456 spoolsv.exe 496 Apache.exe 512 ati2plab.exe 528 svchost.exe 564 NAVAPSVC.exe 572 Apache.exe 876 NPSSVC.exe 928 regsvc.exe 936 mstask.exe 972 WinMgmt.exe 1028 mspmspsv.exe 1040 svchost.exe 1180 explorer.exe 824 ALERTSVC.exe 1352 atiptaxx.exe 1384 prpcui.exe 1412 POPROXY.exe 1364 realsched.exe 1476 NAVAPW32.exe 1496 nistime-32bit.e.exe 832 mozilla.exe 432 DRWTSN32.exe 0 _Total.exe (00400000 - 00424000) (77F80000 - 77FFB000) (60F10000 - 60F37000) (7C2D0000 - 7C332000) (7C4E0000 - 7C599000) (77D30000 - 77DA1000) (75050000 - 75058000) (75030000 - 75044000) (78000000 - 78045000) (75020000 - 75028000) (60FE0000 - 60FE7000) (77E10000 - 77E75000) (77F40000 - 77F7C000) (782F0000 - 78538000) (70BD0000 - 70C35000) (71710000 - 71794000) (610B0000 - 6111B000) (60FF0000 - 60FF6000) (77A50000 - 77B47000) (775A0000 - 77626000) (779B0000 - 77A4B000) (60090000 - 600DD000) (61120000 - 6113F000) (60D80000 - 60DD2000) (60100000 - 60109000) (601A0000 - 601B7000) (60150000 - 6015E000) (602E0000 - 60305000) (60680000 - 60694000) (60D40000 - 60D56000) (60E80000 - 60E8D000) (606D0000 - 606E0000) (60760000 - 6077A000) (60780000 - 60786000) (60790000 - 6079B000) (60ED0000 - 60EF3000) (60F00000 - 60F06000) (10000000 - 1000A000) State Dump for Thread Id 0x4b8 eax=4d7a6f6d ebx=00000000 ecx=0023eff4 edx=317b0fff esi=610f3b40 edi=00e7ecc0 eip=610f0769 esp=0012f7b8 ebp=0012f7dc iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202 function: NS_NewGenericFactory 610f074a 895d08 mov [ebp+0x8],ebx ss:00ba96c2=???????? 610f074d e812020000 call nsCOMPtr_base::assign_from_helper (610f0964) 610f0752 8d4dec lea ecx,[ebp+0xec] ss:00ba96c2=???????? 610f0755 8975e8 mov [ebp+0xe8],esi ss:00ba96c2=???????? 610f0758 e8d5010000 call nsCOMPtr_base::~nsCOMPtr_base (610f0932) 610f075d 395d08 cmp [ebp+0x8],ebx ss:00ba96c2=???????? 610f0760 7437 jz nsCString::`vftable'+0x1d49 (610f9299) 610f0762 8b4724 mov eax,[edi+0x24] ds:018f8ba6=???????? 610f0765 3bc3 cmp eax,ebx 610f0767 7430 jz nsCString::`vftable'+0x1d49 (610f9299) FAULT ->610f0769 8b00 mov eax,[eax] ds:4d7a6f6d=???????? 610f076b 3bc3 cmp eax,ebx 610f076d 7421 jz nsSupportsArray::`vftable'+0x18 (610f3a90) 610f076f 33f6 xor esi,esi 610f0771 803800 cmp byte ptr [eax],0x0 ds:4d7a6f6d=?? 610f0774 741a jz nsCString::`vftable'+0x1d40 (610f9290) 610f0776 8b4d08 mov ecx,[ebp+0x8] ss:00ba96c2=???????? 610f0779 50 push eax 610f077a ff7510 push dword ptr [ebp+0x10] ss:00ba96c2=???????? 610f077d 8b11 mov edx,[ecx] ds:0023eff4=00000006 610f077f 51 push ecx 610f0780 ff520c call dword ptr [edx+0xc] ds:3222aee5=???????? *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0012F7DC 610D7A7E 0023F534 0023EFD0 00E7F060 00E7EC28 xpcom!NS_NewGenericFactory 0012FC30 610D831A 00E7EC40 00E7EC28 00000000 00000000 xpcom!nsServiceManager::UnregisterService 0012FD90 610D794C 0023F530 00000000 00E7F060 0012FDC8 xpcom!nsServiceManager::UnregisterService 0012FDC0 610D789F 00000000 00000000 00E7F060 610D5D2B xpcom!nsServiceManager::UnregisterService 0012FDD0 610D5D2B 0023F530 00000000 00235AC8 00000000 xpcom!nsServiceManager::UnregisterService (FPO: [3,0,0]) 0012FE60 610D627A 00000000 00000000 00000001 00000000 xpcom!nsCreateInstanceFromCategory::operator() 0012FE7C 610B43E4 0023EFD8 00000000 80000000 00235D70 xpcom!nsCreateInstanceFromCategory::operator() 0012FED4 00410460 0012FEF4 0023FE68 00235D70 0065002E xpcom!NS_InitXPCOM2 0012FEF8 00401950 0065002E 78040708 00000031 00000002 mozilla!CBufDescriptor::CBufDescriptor 0012FF14 00402F0F 00000001 00233950 001335B3 00410F96 mozilla!nsDependentString::Length 0012FF24 00410F96 00400000 00000000 001335B3 00000001 mozilla!nsDependentCString::nsDependentCString (FPO: [4,0,1]) 0012FFC0 7C4E87F5 0065002E 00650078 7FFDF000 C0000005 mozilla!nsCString::GetWritableFragment 0012FFF0 00000000 00410E62 00000000 000000C8 00000100 kernel32!DosDateTimeToFileTime *----> Raw Stack Dump <----* 0012f7b8 00 00 00 00 00 00 00 80 - 30 f5 23 00 40 3b 0f 61 ........0.#.@;.a 0012f7c8 d0 ef 23 00 00 00 00 00 - 01 00 00 00 d8 ef 23 00 ..#...........#. 0012f7d8 00 00 00 00 30 fc 12 00 - 7e 7a 0d 61 34 f5 23 00 ....0...~z.a4.#. 0012f7e8 d0 ef 23 00 60 f0 e7 00 - 28 ec e7 00 84 60 0f 61 ..#.`...(....`.a 0012f7f8 30 f5 23 00 00 00 00 80 - 00 00 00 00 b4 fa 12 00 0.#............. 0012f808 00 00 00 00 38 f8 12 00 - c2 33 f9 77 10 fc 12 00 ....8....3.w.... 0012f818 00 00 00 00 44 f8 12 00 - 8c fa 12 00 00 00 00 00 ....D........... 0012f828 10 fc 12 00 6d 56 f9 77 - 00 00 00 00 00 00 00 00 ....mV.w........ 0012f838 bc fa 12 00 3f d9 4f 7c - b4 fa 12 00 00 00 00 00 ....?.O|........ 0012f848 00 00 00 00 8f d8 4f 7c - 00 f2 e7 00 00 00 00 00 ......O|........ 0012f858 20 00 00 00 4c eb 7a 35 - 34 fd c2 01 e8 fa 5d d1 ...L.z54.....]. 0012f868 d5 40 c3 01 00 4c 29 8d - 73 c5 c2 01 00 00 00 00 .@...L).s....... 0012f878 00 a0 00 00 00 9c 71 f2 - 8f 47 c2 01 6d 00 79 00 ......q..G..m.y. 0012f888 73 00 70 00 65 00 6c 00 - 6c 00 2e 00 64 00 6c 00 s.p.e.l.l...d.l. 0012f898 6c 00 00 00 9d c5 fc 77 - b4 c5 fc 77 98 d9 14 00 l......w...w.... 0012f8a8 00 10 00 00 00 00 00 00 - 00 00 12 00 00 00 13 00 ................ 0012f8b8 90 d9 14 00 78 01 13 00 - 00 02 00 00 07 00 00 00 ....x........... 0012f8c8 9d c5 fc 77 78 01 13 00 - 78 01 13 00 00 10 00 00 ...wx...x....... 0012f8d8 00 00 00 00 10 f9 12 00 - 03 00 00 00 54 2a f9 77 ............T*.w 0012f8e8 00 00 23 00 18 07 23 00 - 03 00 00 00 00 00 00 00 ..#...#......... State Dump for Thread Id 0x57c eax=78029b87 ebx=0084fec8 ecx=00000000 edx=00000000 esi=77f94086 edi=0000007c eip=77f94091 esp=0084feac ebp=0084fed0 iopl=0 nv up ei ng nz ac po cy cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000297 function: ZwWaitForSingleObject 77f94086 b8ea000000 mov eax,0xea 77f9408b 8d542404 lea edx,[esp+0x4] ss:012c9d93=???????? 77f9408f cd2e int 2e 77f94091 c20c00 ret 0xc 77f94094 8a5001 mov dl,[eax+0x1] ds:78aa3a6d=?? 77f94097 3a5101 cmp dl,[ecx+0x1] ds:00a79ee6=?? 77f9409a 0f8598c7ffff jne RtlEqualPrefixSid+0x44 (77f90838) 77f940a0 84d2 test dl,dl 77f940a2 7410 jz RtlQueryAtomInAtomTable+0x31 (77f94fb4) 77f940a4 0fb6d2 movzx edx,dl 77f940a7 33ff xor edi,edi 77f940a9 8d72ff lea esi,[edx+0xff] ds:00a79ee6=???????? 77f940ac 85f6 test esi,esi 77f940ae 0f8f04100100 jnle RtlEraseUnicodeString+0x4e (77fa50b8) 77f940b4 b001 mov al,0x1 *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 0084FED0 7C4F1B1B 0000007C 0000EA60 00000000 60F2838C ntdll!ZwWaitForSingleObject 0000EA60 00000000 00000000 00000000 00000000 00000000 kernel32!WaitForSingleObject *----> Raw Stack Dump <----* 0084feac c2 c4 4f 7c 7c 00 00 00 - 00 00 00 00 c8 fe 84 00 ..O||........... 0084febc dc 65 23 00 c0 66 23 00 - ec 64 23 00 00 ba 3c dc .e#..f#..d#...<. 0084fecc ff ff ff ff 60 ea 00 00 - 1b 1b 4f 7c 7c 00 00 00 ....`.....O||... 0084fedc 60 ea 00 00 00 00 00 00 - 8c 83 f2 60 7c 00 00 00 `..........`|... 0084feec 60 ea 00 00 d0 64 23 00 - c0 66 23 00 58 ff 84 00 `....d#..f#.X... 0084fefc d0 64 23 00 9c 41 f2 60 - dc 65 23 00 ec 64 23 00 .d#..A.`.e#..d#. 0084ff0c 98 34 33 00 60 47 f2 60 - 98 34 33 00 43 44 f2 60 .43.`G.`.43.CD.` 0084ff1c c0 66 23 00 68 65 23 00 - d0 64 23 00 98 34 33 00 .f#.he#..d#..43. 0084ff2c a8 64 23 00 0b e6 0d 61 - 68 65 23 00 98 34 33 00 .d#....ahe#..43. 0084ff3c 6c 67 23 00 0c 66 23 00 - a0 68 23 00 b4 ff 84 00 lg#..f#..h#..... 0084ff4c a0 68 23 00 ca 8d 0d 61 - 40 69 23 00 b4 ff 84 00 .h#....a@i#..... 0084ff5c 3b 8a 0d 61 a8 64 23 00 - c0 66 23 00 31 4e f2 60 ;..a.d#..f#.1N.` 0084ff6c 00 66 23 00 40 41 23 00 - 40 41 23 00 5c 6d 6f 7a .f#.@A#.@A#.\moz 0084ff7c a0 68 23 00 bc 85 00 78 - c0 66 23 00 5c 6d 6f 7a .h#....x.f#.\moz 0084ff8c 69 6c 6c 61 a0 68 23 00 - 00 d4 38 81 a0 ed 3c 81 illa.h#...8...<. 0084ff9c 88 ff 84 00 8f 13 43 80 - dc ff 84 00 6a bd 00 78 ......C.....j..x 0084ffac 20 2f 03 78 00 00 00 00 - ec ff 84 00 7c 98 4e 7c /.x........|.N| 0084ffbc a0 68 23 00 5c 6d 6f 7a - 69 6c 6c 61 a0 68 23 00 .h#.\mozilla.h#. 0084ffcc 00 d0 fd 7f 69 6c 6c 61 - c0 ff 84 00 69 6c 6c 61 ....illa....illa 0084ffdc ff ff ff ff b4 f0 4f 7c - 60 d3 4e 7c 00 00 00 00 ......O|`.N|.... State Dump for Thread Id 0x610 eax=77d3dcf3 ebx=00147098 ecx=00000001 edx=00000000 esi=00146f50 edi=00000100 eip=77f839c7 esp=00d6fe28 ebp=00d6ff74 iopl=0 nv up ei pl nz na pe nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000202 function: NtReplyWaitReceivePortEx 77f839bc b8ac000000 mov eax,0xac 77f839c1 8d542404 lea edx,[esp+0x4] ss:017e9d0f=???????? 77f839c5 cd2e int 2e 77f839c7 c21400 ret 0x14 77f839ca 8b4710 mov eax,[edi+0x10] ds:00a79fe6=???????? 77f839cd 8b483c mov ecx,[eax+0x3c] ds:787b7bd9=???????? 77f839d0 f6400801 test byte ptr [eax+0x8],0x1 ds:787b7bd9=?? 77f839d4 7502 jnz RtlCreateProcessParameters+0xd (77f83cd8) 77f839d6 03c8 add ecx,eax 77f839d8 894de4 mov [ebp+0xe4],ecx ss:017e9e5a=???????? 77f839db 8b4710 mov eax,[edi+0x10] ds:00a79fe6=???????? 77f839de 668b4038 mov ax,[eax+0x38] ds:787b7bda=???? 77f839e2 668945e0 mov [ebp+0xe0],ax ss:017e9e5b=???? 77f839e6 668945e2 mov [ebp+0xe2],ax ss:017e9e5b=???? 77f839ea 53 push ebx *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 00D6FF74 77D3D9DB 77D3DD59 00146F50 40146A3C 00000070 ntdll!NtReplyWaitReceivePortEx 00D6FFA8 77D3DD0B 00146EF8 00D6FFEC 7C4E987C 00147098 rpcrt4!RpcBindingSetOption 00D6FFB4 7C4E987C 00147098 40146A3C 00000070 00147098 rpcrt4!RpcBindingSetOption 00D6FFEC 00000000 00000000 00000000 00000000 00000000 kernel32!SetThreadExecutionState State Dump for Thread Id 0x51c eax=77a8e915 ebx=00000102 ecx=00145d90 edx=00000000 esi=77f89153 edi=00e6ff74 eip=77f8915e esp=00e6ff60 ebp=00e6ff7c iopl=0 nv up ei pl nz na po nc cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206 function: ZwDelayExecution 77f89153 b832000000 mov eax,0x32 77f89158 8d542404 lea edx,[esp+0x4] ss:018e9e47=???????? 77f8915c cd2e int 2e 77f8915e c20800 ret 0x8 *----> Stack Back Trace <----* FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name 00E6FF7C 7C4FAC79 0000EA60 00000000 77A60216 0000EA60 ntdll!ZwDelayExecution 00007530 00000000 00000000 00000000 00000000 00000000 kernel32!Sleep *----> Raw Stack Dump <----* 00e6ff60 a5 ac 4f 7c 00 00 00 00 - 74 ff e6 00 68 c4 4f 7c ..O|....t...h.O| 00e6ff70 d0 95 14 00 00 ba 3c dc - ff ff ff ff 30 75 00 00 ......<.....0u.. 00e6ff80 79 ac 4f 7c 60 ea 00 00 - 00 00 00 00 16 02 a6 77 y.O|`..........w 00e6ff90 60 ea 00 00 70 e9 a8 77 - 00 00 00 00 00 00 a5 77 `...p..w.......w 00e6ffa0 d0 95 14 00 ec ff e6 00 - d0 95 14 00 2f e9 a8 77 ............/..w 00e6ffb0 dc 86 a9 77 19 3c a5 77 - 7c 98 4e 7c d0 95 14 00 ...w.<.w|.N|.... 00e6ffc0 dc 86 a9 77 19 3c a5 77 - d0 95 14 00 00 b0 fd 7f ...w.<.w........ 00e6ffd0 90 5d 14 00 c0 ff e6 00 - 90 5d 14 00 ff ff ff ff .].......]...... 00e6ffe0 b4 f0 4f 7c 60 d3 4e 7c - 00 00 00 00 00 00 00 00 ..O|`.N|........ 00e6fff0 00 00 00 00 15 e9 a8 77 - d0 95 14 00 00 00 00 00 .......w........ 00e70000 08 00 00 00 01 01 00 00 - ee ff ee ff 00 00 00 00 ................ 00e70010 00 00 23 00 00 a0 0c 00 - 00 00 e7 00 00 01 00 00 ..#............. 00e70020 40 00 e7 00 00 00 f7 00 - d6 00 00 00 02 00 00 00 @............... 00e70030 98 05 23 00 00 00 00 00 - a8 f3 e7 00 00 00 00 00 ..#............. 00e70040 01 04 08 00 01 01 08 00 - 00 00 00 00 00 00 00 00 ................ 00e70050 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 00e70060 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 00e70070 00 00 00 00 00 00 00 00 - c0 b1 a4 01 38 76 e7 00 ............8v.. 00e70080 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................ 00e70090 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
*** This bug has been marked as a duplicate of 205277 ***
Status: UNCONFIRMED → RESOLVED
Closed: 22 years ago
Resolution: --- → DUPLICATE
Product: Browser → Seamonkey
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