Closed
Bug 21097
Opened 25 years ago
Closed 25 years ago
[DOGFOOD][PP][Regression]: Thread panes don't load after migration.
Categories
(MailNews Core :: Profile Migration, defect, P3)
Tracking
(Not tracked)
VERIFIED
FIXED
M12
People
(Reporter: laurel, Assigned: sspitzer)
References
Details
(Whiteboard: [PDT+])
Using 12-07-08m12 commercial build on Mac OS 8.5.1 After migrating a profile (either POP or IMAP), thread panes don't load message header list within the intial mail session. The status bar reports how many headers were downloaded, but nothing appears in the thread pane. Changing to another folder and back doesn't help. Next session will indeed load the thread pane for inbox and when changing to other folders. This problem doesn't occur when setting up new profiles/accounts. 1. Migrate an IMAP account from 4.x, go to Mail window. 2. Expand the IMAP account server, select INBOX and Get Msg. Note the status bar text indicates it's looking for and finding folders, downloading headers for INBOX. Finally status is Document Done. There is nothing in the thread pane, although it is a popilated INBOX. 3. Switch to another IMAP folder. Nothing appears in the thread pane. 4. Switch back to INBOX. Nothing appears in the thread pane. 5. Exit and relaunch, open INBOX. Now threads are listed in threadpane for INBOX and other populated folders. Same problem during initial session after POP migration. Cannot reproduce on NT or Linux.
Forgot to add that I did provide proper login password at dialog. No authentication failure involved in this problem.
Assignee | ||
Updated•25 years ago
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Summary: [PP][Regression]: Thread panes don't load after migration. → [DOGFOOD][PP][Regression]: Thread panes don't load after migration.
Target Milestone: M13
Assignee | ||
Comment 2•25 years ago
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eish, this sounds nasty. marking m13, I've got other dogfood bugs before this one. paul, can you try to reproduce this?
Comment 3•25 years ago
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I didn't see this problem if I use single new server for yesterday's build. But I saw problem happened after I had migrated profile with multiple news server....
Assignee | ||
Comment 4•25 years ago
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ok, I'll try on today's build with multiple news servers. thanks for the extra info.
I see this when migrating accounts which do not have multiple news servers. I'm using profiles having 1 mail account(IMAP or POP) and only one news server.
Comment 8•25 years ago
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Since I have narrowed down for the bug#21170. I agree for put bug#21170 for duplicate of this bug. Lisa, Phil & Seth, how do you think?
Comment 9•25 years ago
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And I suggest to narrow down this bug for dealing with multiple profiles since problem not happened if I only have single profile in 4.7 and migrated to 5.0.
Comment 10•25 years ago
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Yes, go ahead and mark bug 21170 a dup of this one. Thanks.
Comment 11•25 years ago
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*** Bug 21170 has been marked as a duplicate of this bug. ***
Comment 12•25 years ago
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I can help on this one. I will try to reproduce the problem and then i will do some debugging.
Comment 13•25 years ago
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I have an hard time to reproduce this bug. I wonder if it was related to the IMAP problem I saw 2 days ago but have disapear now. Anyway, LAUREL, can you stuffit your 4.x account folder which you reproduce the problem (if it's a test account and not a personal one) and send it to me. I need the folder that should be located at: <system folder> :preferences:Netscape users:<your account name>
Comment 14•25 years ago
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LAUREL, you can also share the directory via Apple File Sharing.
Reporter | ||
Comment 15•25 years ago
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Well, due to some other problems yesterday I did a clean-up on my 4.7 profiles. I'm recreating some now and will share them when I'm done and let you know. The deal basically is that I had multiple profiles on 4.7, a mix of IMAP and POP. I blew away mozilla registry and the 5.0 users directory and started mozilla via installer. I migrated IMAP (my main "laurel" account) first. The others are test accounts on nsmail-1. Test account user names having password of l00N!e (lowercase L, two zeros,exclamation,lowercase E): spwilliams spjones
Comment 16•25 years ago
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I am still not able to reproduce the problem despite that now I have laurel users folders. Laurel, do you reproduce the problem if you migrate first spwilliams or spjones?
Reporter | ||
Comment 17•25 years ago
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I've tried migrating my account/laurel first and I also tried (after wiping out 5.0 user files and mozregistry) doing Jones first. Both cases IMAP was first migration.
Reporter | ||
Comment 18•25 years ago
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Maybe Karen (huang) could also share her files to see if you can find similarities in the configurations.
Comment 19•25 years ago
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Here is what I am doing: 1) Integrate Laurel accounts (Laurel, Jones & William) into 4.7 (need some magic trick!). 2) Start "Laurel Carson" account under 4.7 and change the identity name from laurel to ducarroz (as she refuse to give me her personnal password :-)) 3) delete my Mozilla Registry file and rename my Mozilla:Users50 to something else (same thing as deleting the folder but less destructive!) 4) Start Mozilla with the installer command file 5) Choose either "Laurel" or "William" account and start 6) The profile is migrated 7) Open messenger (use the little icon at the bottom left of the browser page 8) Expand the IMAP account and select the Inbox folder 9) Type my password in the promt and press ok 10) ...and wait... For me it works fine, it take about a minute to download my 2000 messages but at the end I can see them. Did I miss a step?
Comment 20•25 years ago
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I haven't tried with a commercial release build, only with a Mozilla debug build from this morning. I will do that next...
Reporter | ||
Comment 21•25 years ago
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No I don't see that you missed any steps. I just tried it again migrating the POP account first and it did the same thing: when I did a Get Msg and logged in correctly, the status bar indicated messages were retrieved but they never displayed in the thread pane.
Comment 22•25 years ago
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I am a little but confuse! What are you not seeing exactly? 1) the whole thread pane is empty 2) some message are displayed but not all of them 3) something else
Comment 23•25 years ago
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left panel is fine, but right panel is totally blank. Only servers' folders, the messages' headers not display at all in the thread pane, so cannot see the messages, either.
Comment 24•25 years ago
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I have recreated/investigated this problem yesterday. Please see bug#21170 for more information. The result that I got for yesterday was: when you have "only single profile" existing in 4.7, the problem won't happen. After you create the second profile from 4.7 and migrated to 5.0 -> problem happened -- the second profile will only with mail and news servers' folders, but all the messages on the right side messages' headers and messages were totally disappear/blank!! A little similar to bug#20910 but just different OS with different symptom.
Comment 25•25 years ago
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jf - perhaps this has to do w/speed of machine?
Comment 26•25 years ago
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sure, I am not using the same cpu, the same connection, etc... I think I would have to come to the office tomorrow and try to debug on directly on Laurel Mac
Reporter | ||
Comment 27•25 years ago
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To answer ducarroz' question from 13:48 comments today: The thread pane is entirely blank, it doesn't display any headers list -- NONE. The status bar does reflect the text indicating headers were retrieved. Folders do show in folder pane. To reiterate my original description -- if you quit and come back into the same profile, all is OK and thread pane displays headers. It's just the initial mail session when migrating.
Assignee | ||
Updated•25 years ago
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Status: NEW → ASSIGNED
Assignee | ||
Comment 28•25 years ago
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jfd: putterman and I are trying to reproduce this now on my mac. hopefully, we'll figure it out before tomorrow.
Comment 29•25 years ago
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thanks guys to taking the relay. I am a little bite tired with this bug. Let me know if you find something or if you need my help.
Assignee | ||
Updated•25 years ago
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Target Milestone: M13 → M12
Assignee | ||
Comment 30•25 years ago
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ok, on the 12-8-99 commercial build, I can reproduce this problem on the 12-9-99 commercial build, I can't. laurel sees the same thing, but she is double checking everything. waiting for feedback from laurel before marking this works for me.
Status: ASSIGNED → RESOLVED
Closed: 25 years ago
Resolution: --- → FIXED
Reporter | ||
Comment 31•25 years ago
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Yeah, at least it's finally good that Seth was able to see this using yesterday's build. I have run through this scenario 3 times using the dec09 commercial build. Each time and each profile migrated I can see the thread pane header list within the initial migration session. I'll mark verified. OK using 12-09-10m12 commercial build on Mac OS 8.5.1
Updated•20 years ago
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Product: MailNews → Core
Updated•16 years ago
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Product: Core → MailNews Core
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Description
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