211685 - crash on launch after install

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Frank Harper]

User-Agent:       Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.3) Gecko/20030312
Build Identifier: Installed from mozilla-win32-1.4-installer.exe

I was running 1.3 and wanted to upgrade to 1.4. The 1.4 installer ran correctly
and then launched mozilla. Immediately there is a Dr. Watson. I tried
uninstalling and then reinstalling, but the result was still the same. I then
unistalled 1.4 and reinstalled 1.3 and that works. The crash appears to happen
if mozilla is configured to start the browser or also mail/news. I base this
conclusion purely on the mozilla configuration, there isn't any window displayed
before the crash.

Reproducible: Always

Steps to Reproduce:
1. Install 1.4
2.
3.

Actual Results:  
Crash without talkback agent.

Expected Results:  
Start up normally.

Comment 1

[Benedikt Kantus]

Does Mozilla crash at xpcom.dll?

Did you delete the program folder completely?

Did you have any plugins installed?

Comment 2

[Patrick]

Reporter : if bug 200623 comment 4 sounds familiar to you, then dupe this bug to
bug 195600.

The comment mentioned above should also help you to solve your problem.

Comment 3

[Jeff Jacobson]

I am having the same problem.

Mozilla 1.3.1 and 1.4 both crash immediately upon opening.  (Mozilla 1.3 does
not crash.)

With 1.3.1 and 1.4, after running the installation program, the browser opens. 
A message box pops up asking if I want to make Mozilla the default browser. 
Before I can reply, the program crashes.  If I try to open the browser again, it
also crashes.

Prior to installing the any new Mozilla version, I uninstalled the old version
and deleted the "\Program Files\mozilla.org" folder.

After uninstalling the new version and reinstalling version 1.3, I can run 1.3
without any problems.

My OS is "Windows XP Home Edition Version 2002 Service Pack 1".

Comment 4

[Patrick]

Are there any mozilla entries left in the registry? Any GRE folders left in
COMMON FILES?

Comment 5

[Patrick]

reporter, are you still seeing this?
I'll give you a couple of days to respond and mark it WorksForMe afterwards.

Comment 6

[Patrick]

no reply from reporter -> WFM