212071 - Endless loop on www.eurobilltracker.com

Status: RESOLVED WORKSFORME

(Core :: Networking, defect)

Description

[Vincent Lefevre]

User-Agent:       Mozilla/5.0 (X11; U; Linux ppc; en-US; rv:1.5a) Gecko/20030708
Build Identifier: Mozilla/5.0 (X11; U; Linux ppc; en-US; rv:1.5a) Gecko/20030708

When I browse the www.eurobilltracker.com site, I can no longer connect to it
after some time (even on the home page). I've had this problem for at least
several weeks, only with Mozilla, not with other browsers (I've tried two of
them, from the same machine); so, the problem seems to come from Mozilla.

Reproducible: Always

Steps to Reproduce:
1. Go to www.eurobilltracker.com and browse (I don't know what to do exactly).
Actual Results:  
After some pages, Mozilla says (at the bottom):
  Waiting for www.eurobilltracker.com...
and on the tab:
  Loading...

Expected Results:  
Mozilla should load the page.

During this time, I can browse on other web sites.

Comment 1

[Mitch]

Works fine for me with the same build and OS. Are you sure it's not w problem
with your network ?

Comment 2

[Darin Fisher]

WFM winxp 20030701 firebird.

reporter: please try out a new mozilla profile to see if that doesn't help. thx!

Comment 3

[Vincent Lefevre]

> Are you sure it's not w problem with your network ?

I am. There is no problem with lynx on the same machine at the same time.

> please try out a new mozilla profile to see if that doesn't help.

I've tried with a new profile. Same problem.

To reproduce the problem, it seems that one must log in. For instance, log in,
then click on "Mes billets" (in the French version). Even when logging in, the
other two browsers I tried (lynx and a browser under RISC OS) don't have this
problem. These two browsers don't support Javascript; so, I've also tried with
Mozilla and Javascript disabled (with the new profile), but the problem still
occurs.

Comment 4

[Darin Fisher]

reporter: ok, can you please try capturing a HTTP log using the steps outlined here:

  http://www.mozilla.org/projects/netlib/http/http-debugging.html

thx!

Comment 5

[Vincent Lefevre]

First, I've just noticed that the problem occurs only when the images are loaded
(so, the test with lynx is meaningless, and this may be the case with the other
browser too).

You can download the logs (with the images loaded) here:

  http://www.vinc17.org/download/http.log.bz2

I've hidden private information (email, password, sessionid).

The problematic URI is http://www.eurobilltracker.com/index.php?command=528&...
and just after the click, the logs were at line around 2020.

Then the log file grew a few lines at a time (those with
nsHttpConnectionMgr::OnMsgPruneDeadConnections). I finally clicked on the Stop
button.

Comment 6

[Darin Fisher]

vincent: thank you for the log file.  from the log file it appears that the
server simply isn't responding to the request from the browser for that last
URL.  i'm not sure what that is all about.  at this point it might help to see
an actual TCP dump using a tool like ethereal (www.ethereal.com).  it would also
be good if you could generate a similar trace with a browser that actually works
with the site.  ethereal is available on windows, so if you have access to a
windows machine it'd be great to see a TCP dump of IE6.  thanks in advance!

Comment 7

[Vincent Lefevre]

I don't have an access to a windows machine, but I could try with Opera 5 from
the same machine (Linux/ppc), and I have no problem with it. I've also installed
tcpdump, but I don't know what arguments I should use exactly.

Comment 8

[Darin Fisher]

well, you should be able to run ethereal (www.ethereal.com) under linux/ppc. 
though you might have to compile it yourself.

Comment 9

[Vincent Lefevre]

I've installed ethereal. With Opera, my machine receives a "HTTP/1.1 200 OK"
after the GET, but not with Mozilla. Another difference is that with Opera,
there are some TCP packets between my machine and the eurobilltracker.com web
server before the GET, which are not present with Mozilla.

Comment 10

[Darin Fisher]

would it be possible for you to share those ethereal traces with me?  feel free
to send them to me privately if you'd prefer, and i will keep the contents
confidential.

Comment 11

[Vincent Lefevre]

Closing because I can no longer see any problem with eurobilltracker.com (the site has changed and now I use Firefox).