212764 - I'm NEVER able to get new mail from POP3 accounts

Status: RESOLVED INVALID

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Adrian Botusan]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030529
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030529

Whenever I click the "Get new mail" button, nomatter if a choose the button or
the dropdown account selector, I'm only displayed in the taskbar with the
"connecting"...after that.."sending password"..after that..."getting messages
from 1 to nn". This is the moment when the mail client stops receiving mail
messages. Any other mail client gets the mail messages.

Reproducible: Always

Steps to Reproduce:
1.Start mail client
2.configure any POP3 incoming mail server with port 110
3.try to get messages

Actual Results:  
explained at "Details"

Expected Results:  
Mozilla should have bring all the mail messages into my INBOX

Comment 1

[David :Bienvenu]

Could you try a 1.5 build? If that doesn't work, could you attach a pop3
protocol log by following these instructions?

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#pop

thx.

Comment 2

[Adrian Botusan]

I have found that disabling my antivirus software allows me to get my mail. The
software is Bitdefender Professional 7.0 . I don't know if Mozilla or the
antivirus are guilty for this. I have tried also 1.5 and thunderbird: same
problem. One of my coleagues having the same antivirus has the same problem.

So it has to be a kind of a conflict between Mozilla and BitDefender.


P.S. My coleague told me that changing the incoming mail server form pop3 to
imap solves the issue.

Comment 3

[David :Bienvenu]

ah, that would be a bug in the anti-virus software. Probably what's happening is
that it's complaining when we try to write the downloaded messages to the local
INBOX file. IMAP is not a problem because we don't write the messages to a local
folder. You might see if there's a way to configure your anti-virus software to
ignore files with no file extensions, so that it still looks at .exe's, .vbs,
etc, but not files like INBOX.