User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5a) Gecko/20030721 Mozilla Firebird/0.6 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.5a) Gecko/20030721 Mozilla Firebird/0.6 When accessing this site, Mozilla gets rerouted to a browser upgrade warning page (http://www.melaleuca.com/private/Classic_index.cfm) that suggests using Netscape 6.2 or higher. Spoofing the UA to be a Netscape 6/7 browser allows entry, so presumably they have a bad browser detect script. The warning page does have a link to get directly into the online store, so that provides a simple workaround. I wrote the webmaster to explain the issue and suggesting http://devedge.netscape.com/viewsource/2002/browser-detection/ as a resource that could help them. Reproducible: Always Steps to Reproduce: 1. Visit http://www.melaleuca.com/private/home_index.cfm Actual Results: Browser was rerouted to http://www.melaleuca.com/private/Classic_index.cfm and user is advised to "upgrade" to Netscape 6.2+ Expected Results: Browser should be allowed into the site directly. Contact is firstname.lastname@example.org
Resent a letter to the site since the first one went unacknowledged.
Correction to previous: The site allows Netscape 6 to enter without a redirect. Netscape 7 (and Mozilla) get redirected to a page that suggests upgrading to Netscape 6.2. I received a form reply that said in essence 'we don't support Netscape yet, it doesn't support certain standards, we recommend IE'. I have replied to point out: 1) The site already supports Netscape 6 and the problem is that Netscape 7/Mozilla users are being told to downgrade to Netscape 6. 2) Mozilla is more standards compliant than IE and asking specifically what technology they are using that IE supports and we don't that they feel is critical (considering I have completed transactions on the site using Mozilla and having no problems at all).
I got a partially useful reply. IE users when shopping get a different shopping cart experience than Mozilla/Netscape users. What technology underlies that difference I don't know, but they are still working on creating an equal experience for Moz/Netscape. My main issue, the bad browser detect, went ignored again in the latest reply. Going to Future the bug since they are working on what would eventually fix the problem, and I can get no direct answer at present regarding the busted browser detect.
It seems that this site has been fixed - the page http://www.melaleuca.com/private/home_index.cfm works for me in Firefox 20040405 on Linux. However, the page http://www.melaleuca.com/wc/index.cfm?CountryIden=1 (click on "United States" at home_index.cfm) has this text at the bottom: "For optimal viewing of Melaleuca.com we recommend the following: PC : Windows running Internet Explorer 5.5 or higher Macintosh : Internet Explorer 5.2 or higher" but nonetheless it seems to work ok (note that I didn't try doing actual shopping at this site).