214409 - Randomly hangs

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Matthew Smith]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624

Ver. 1.4 crashes randomly, to the point where I have to "End Task" the thing. 
It does not matter if I have the SysTray icon or not.  It can happen 1-4 times
in a row.  It does not matter if I reboot.  It does not matter if I have the
program open for a short or long period of time.  It doesn't matter if I've
flushed the cache or not.  The program just stops.  The "Loading" indicator
stops rotating.  I can't change or close tabs, nor can I close the program.  All
I know is that this did not happen with 1.3.1.  As you can see, I have tried
many things.  I have also noticed that Mozilla 1.4 hangs in memory whenever it
feels like it.  If the computer is acting slow all of a sudden, the usual cause
is that Mozilla is using 95+% CPU...and I'm not even online.

Reproducible: Sometimes

Steps to Reproduce:
1.  See above...I've tried many things to correct the problem, and the problem
occurs at various times. It happens randomly.  Sometimes when I've been online
for 1 minute, other times when I'm online for nearly 3 hours.  The site can be
the same or different between crashes.  Since it happens randomly, there are no
steps that I can take to reproduce it.  For example, I have the same sites open
now that I did 10 minutes ago, when it crashed, yet it is working at the moment.
2.
3.

Actual Results:  
See above:
problem A) Mozilla stalls RANDOMLY
Problem B) Mozilla eats CPU cycles at 95+% (also RANDOMLY)

Expected Results:  
ummm...not stalled would be a good answer.

I think I've given a decent amount of info, but if you need more, feel free to
contact me via email or my cell (970-308-2840).

Active programs:
Win2K, 255MB RAM, AMD K6-2 550Mhz CPU, Norton AV, Norton Ghost, AnalogX MaxMem,
YahooPOPS, Symantec SideACT, Star Downloader, VCD Player (Virtual CD)

Comment 1

[Josh Birnbaum]

Re-summarizing to clarify that the problem is a hang, not a crash.

When you have problems, are any plugins being invoked (Java, Acrobat Reader,
etc.) or still running in the background (Acrobat in particular likes to stick
around)?  Is it any better if you shut down the other programs you have running
in the background (the list you gave is fairly long)?  Did you install 1.4 into
an empty directory (after uninstalling 1.3.1)?  Have you tried with a new profile?

Comment 2

[Hermann Schwab]

I remember that star downloader had problems long time ago, and I found another
bug regarding star downloader, but that was with mozilla 1.2b
Bug 179217  	Can't open file attachments in email if Star downloader installed

I suppose that your memory manager (Analog MaxMem) and Mozilla 1.4 aren´t
working together, try to work without it.
If the hanging gets replaced by some other behaviour, observe your GDI
resources, look at bug 204374.

Comment 3

[Jon Henry]

Hi Matthew. Have you had a chance to try any of the suggestions from Hermann and
Josh? Mozilla 1.5 is almost out and you may find that the bug has been fixed, or
it is something caused by one of the other programs you had running at the time.
Please let us know if this still affects you in a more recent build, or if it
has gone away. Thank you.

Comment 4

[Alan Batie]

It's been happening randomly in the past, but it's repeatable (at the moment)
when I try to go to the IMDB rating page for The Rundown (fun movie BTW! ;-) ):

http://www.imdb.com/title/tt0327850/ratings

Mozilla partially loads the page, then goes to high cpu utilization hang.

Win2K
Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5) Gecko/20030916
(RC1)

Comment 5

[Alan Batie]

This is happening every few days to me now, more frequently on the IMDB voting
or poll pages, but sometimes on what appear to be static pages.  This is since I
upgraded to Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5) Gecko/20030916

Comment 6

[Jon Henry]

I did some more digging, and it looks like you're not the only one having
trouble with IMDB. Bug 220603 is essentially the same, and is caused by bug
63672. I guess for now all we can do is watch those two bugs, and if they get
marked fixed try a new nightly build. If those bugs are fixed and the problem
does not go away, then it's something else.

Comment 7

[Jon Henry]

I'm going to resolve this WFM based on the fixing of the bug I referenced. If
anyone can reproduce this in a recent nightly (on the same sites mentioned here,
not an unrelated hang) please feel free to reopen.

Comment 8

[Matthew Smith]

I would have considered this concluded as well, except it happened again.  This
time on a different computer (at work).  

Running the following:
Mozilla 1.5
Win2K
128MB RAM
CPU: P2 or P3 (can't remember)
Download Accelerator Plus
FeedReeder (news app)
Norton AV
Tight-VNC (remote Access app)

Comment 9

[Jon Henry]

I think that bug fix just missed landing in Mozilla 1.5. The fix for that bug
was checked in on October 16th, which is 9 days after Mozilla 1.5 came out, so
there's a chance that if you try again with a nightly build (or 1.6alpha or beta
when it comes out) it will no loger occur.

Comment 10

[Jon Henry]

I'm closing this as WFM because I'm confident that this is fixed in a post-1.5
release (try, for example, Mozilla 1.6 when it comes out in a day or two). But
if I'm wrong (which wouldn't be a first ;) please feel free to reopen this.