215662 - hmgeiger.com - Site generates JavaScript warning: Your browser is currently unsupported...

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: English US, defect)

Description

[C.M. Connelly]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030714 Debian/1.4-2
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030714 Debian/1.4-2

Browser sniffer doesn't recognize Mozilla.

Dialog says (in full): Your browser is currently unsupported.  Some
functionality will be missing.  Proceed with caution.  Supported browsers: Mac
and PC: IE4+,NS4+


Reproducible: Always

Steps to Reproduce:
1. Go to site


Actual Results:  
Browser sniffer doesn't recognize Mozilla.

Dialog says (in full): Your browser is currently unsupported.  Some
functionality will be missing.  Proceed with caution.  Supported browsers: Mac
and PC: IE4+,NS4+

Later pages in site are largely empty.

Expected Results:  
Display the site.

Comment 1

[Bob Clary [:bc] (inactive)]

Confirmed with Linux UA but not Windows UA for Mozilla 1.4.

http://www.hmgeiger.com/js/obj.js contains logic which determines if the
platform is win or mac, then writes out a platform specific script.  If the
platform is not win or mac, the script is not written out and results in the
following js errors

Error: getWinWidth is not defined
Source File: http://www.hmgeiger.com/js/obj.js
Line: 17

contacted and sent

I received a report of a problem using Mozilla on Linux and your site in
<http://bugzilla.mozilla.org/show_bug.cgi?id=215662>.

I investigated the preliminary problem and determined that the basic issue is
due to the detection of Windows and Macintosh operating systems and the failure
to provide a "other" platform specific version of your script
<http://www.hmgeiger.com/js/abstract/win_dom.js> which is loaded by your script
<http://www.hmgeiger.com/js/obj.js>.

Please note that for Mozilla-based browsers such as Mozilla itself, Netscape 7,
Netscape 6, AOL for Mac OS X, CompuServe 7, Mozilla Firebird, Camino, Galeon
that there are very few differences between the different operating systems. The
primary differences for Mozilla on the various operating systems are due
primarily to support for plug-ins.

I recommend that you change the logic in your objs.js script (and similar ones)
to output the win_dom.js script for any Mozilla-based browser (appName ==
"Netscape").

You can find more information on how to provide cross browser support for
browsers which support the standards at <http://devedge.netscape.com/> and
<http://www.mozilla.org/docs/web-developer/>.

Please support your customers who choose to use standards conformant, secure
browsers and allow them to choose you as well.

Bob Clary




Error: getWinWidth is not defined
Source File: http://www.hmgeiger.com/js/geiger.js
Line: 14

Error: getWinWidth is not defined
Source File: http://www.hmgeiger.com/js/obj.js
Line: 17

Contact information [e-mail]

Comment 2

[Bob Clary [:bc] (inactive)]

received this from [e-mail]

Your message

  Subject: Request for information from website - inadequate browser detection
logic on your site

was not delivered to:

  [e-mail]

because:

  Recipient user name info ([e-mail]) not unique.  Several matches
found in Domino Directory.

Not sure if anyone saw my mail.

C.M., Can you find a contact with Herman Miller?

Comment 3

[C.M. Connelly]

There's a script for contacting them by e-mail at
<http://hermanmiller.com/CDA/SSA/Contact_Us_Email/1,,a10-c490,00.html>.

Also, <http://hermanmiller.com/CDA/SSA/PN/Category/1,1793,a10-c360,00.html>
talks about their browser requirements, and
<http://hermanmiller.com/CDA/SSA/PN/Category/1,1793,a10-c182,00.html> about plugins.

Comment 4

[Ben Basson]

Appears to be resolved, suggest that someone marks this as resolved due to the
lack of a javascript warning or any noticable page problems.

Comment 5

[Bob Clary [:bc] (inactive)]

Ben, you have to use a Linux version or spoof your user agent. See
http://mozilla-evangelism.bclary.com/sidebars/ for a sidebar that will allow you
to switch UA.

Not fixed.

Comment 6

[Ben Basson]

I've got the UA switcher extension, WFM with Win98 in UA, not with Linux in UA.

Comment 7

[Chris Lawson (gone)]

INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.