import mail failed to import mail messages, but the error message is not helpful

RESOLVED EXPIRED

Status

MailNews Core
Import
RESOLVED EXPIRED
15 years ago
10 years ago

People

(Reporter: ISHIKAWA, Chiaki, Assigned: Cavin Song)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

15 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4) Gecko/20030624

I have been using netscape 4.xx series under linux for some years.
Lately seeing that mozilla mail component seems to have
stabilized and is rumored to have good spam filter,
I have been experimeting with mozilla mail.

I tried to "import" netscape e-mails into
mozilla.

However, when I tried import, it failed but
I have no idea why. The error message is not quite helpful.

I did the following.

[Tools] -> [Import] menu entry,
I chose mail as import object
[x] mail
 ...

then mozilla showed
  Please select the program from which you would like to import:
  Communicator 4.x
  ...empties rows ...
  Import Local Mail from Communicator 4.x.

Then I click on  [Next]
 
The error message appears

 An error occured importing mail from Communicator 4.x
 Unable to create folder to import mail into

 [<Back] [Finish]

At this point, [<Back] button does nothing.
I can click on it. But nothing happens.
Clicking on [Finish] simply dismisses the error message window,
and I am back to square one.

I have NO IDEA WHY
the said foler could not be created.
I wonder if something like the following could be shown
with the error message.

 - The name of the folder which mozilla tried to create.

 - The ABSOLUTE PATHNAME of the folder which corresponded to
   the folder.

 - The reason WHY the creatio of the folder failed.
    (path invalid?, permission error?, no more space?, etc..)

There is no way a user can try to fix the situation
with the terse error message now.



Reproducible: Always

Steps to Reproduce:
1. Invoke mozilla mail.
2. Click  Tool button from menu bar. 
3. Click Import.
4. After seeing netscape 4.x as available e-mail, click next.
5. I get the error message described as above.

Actual Results:  
We get the error message but no indication of
why it failed.

Expected Results:  
I hoped to see
e-mail messages imported into mozilla.

At least, a more descriptive message window would have
been helpful.

Comment 1

14 years ago
*** Bug 174504 has been marked as a duplicate of this bug. ***

Comment 2

14 years ago
bug 142537?
Summary: import mail failed to import mail messages, but the error message is not helpful → import mail failed to import mail messages, but the error message is not helpful
Product: MailNews → Core
This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/
This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 12 years ago
Resolution: --- → EXPIRED
Product: Core → MailNews Core
You need to log in before you can comment on or make changes to this bug.