216761 - charter.net - Cannot fill in charter.net abuse form bad regexp

Status: RESOLVED INVALID

(Tech Evangelism Graveyard :: English US, defect)

Description

[Peter Kirk]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.4) Gecko/20030624

Trying to report a multiple virus attack to charter.net...

I found the form at http://abuse.charter.net/. I cannot enter any data into the
name, e-mail or incident date fields in this form. The other fields are OK. As
the name at least is a required field, this means that I cannot use this form in
Mozilla.

Reproducible: Always

Steps to Reproduce:
1. Go to http://abuse.charter.net/
2. Try to type anything into name, e-mail or date fields
3. Try to submit the form with these fields blank (and the data in the
additional  info field)
Actual Results:  
After 2: Input is ignored, fields remain blank
After 3: Submission refused because required fields are empty

Expected Results:  
Filled in the fields with what I type, and submitted the form with this data.

(Not sure if Mozilla should have done this as the W3C validator can make nothing
of this page.)

Comment 1

[Bob Clary [:bc] (inactive)]

Error: unterminated character class [
Source Code:
return ValidChar(/[ a-zA-Z/]/,1,event);

They should escape the / contained in the character class [] as in 

/[ a-zA-Z\/]/

Comment 2

[Bob Clary [:bc] (inactive)]

contacted by their email form. 

Comment 3

[Ian Schorr]

Contacted again by their email form, which also appears to be broken:

http://www.charter.net/service/contact/contact.asp?target=webmaster

Under step 4, the "Subject" text box does not display, at least not in Mozilla 1.6b.

I'm assuming these are going into a black hole, is there a better address to
contact?

Comment 4

[Harold Spraker]

charter.com does not recognize mozilla as a valid browser. Have reported this to
charter with no response to date.

Comment 5

[Ian Schorr]

This appears to be working for me now - can this bug be closed?

Comment 6

[Peter Kirk]

(In reply to comment #5)
> This appears to be working for me now - can this bug be closed?

As far as I am concerned, yes. The page seems to have been redesigned.

Comment 7

[sjw]

Page is down.
[closeme]