User-Agent: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624 Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624 i was attempting to access a subsidiary page for the Nikon Coolpix 3100 camera from "http://www.nikonusa.com/usa_home/home.jsp" when mozilla 1.4 caused windows 98se to freeze. the mouse and the keyboard were 'dead'. i was able to recover only by using the processor reset button on the front panel. this caused scandisk to check for disk errors when i restarted win98se Reproducible: Always Steps to Reproduce: 1.enter url: http://www.nikonusa.com/usa_home/home.jsp 2.find 'photography' area at the upper left of the page 3.click the underscored '3100' link found within the text Actual Results: mozilla 1.4 froze. neither the keyboard nor the mouse could evoke a response from win98se. i had to press the 'processor reset' button on the system front panel to recover. a 'crash' report was not initiated when win98se recovered. Expected Results: accessed the page with further information on the coolpix 3100 camera. no further information available -- no apparent 'crash' report activated.
do you also hang when going directly to URL http://www.nikoncoolpix.com/3100/home.html ? If so, which Flash plug-in version do you use (see about:plugins) ? Do you still hang with Flash 6.0r79 ?
Summary: crash when attempting to access a subpage from http://www.nikonusa.com/usa_home/home.jsp → hang when attempting to access a subpage from http://www.nikonusa.com/usa_home/home.jsp
I respond to "Comments From email@example.com 2003-08-23 20:53". i have no problem when i insert the url"http://www.nikoncoolpix.com/3100/home.html" in the slot where the url belongs; however, the same sort of crash ocurred when i clicked the link to access the manual for the Coolpix 3100. i tried only that link. because of the crash, i am not eager to try others from that url. i had not recorded the precise version number in the file-name. the install file is a .exe file of size 12,263,120 and downloaded on 02jul03. From "AboutPlugins" i do have the plug-in "Shockwave Flash, File name: npswf32.dll, Shockwave Flash 6.0 r29" among others (I copied and pasted but without some new-line and space characters) . This plug-in was included in the installation file i downloaded. i am ignorant about ways to vary the plug-ins. You asked: "Do you still hang with Flash 6.0r79 ? (copied and pasted from your comment)". Do you think I should try 'flash 6.0 r79'? If so, I will need more education.
thanks for your comment, I think the LiveManual may be a different issue as it involves Java. Let's save this for later. :) 2 things: - upgrade to latest Flash plug-in (6.0r79) by downloading the small (500KB) installer here: http://www.macromedia.com/go/getflashplayer - if you still crash, submit the form (Netscape Feedback Agent) when crashing and then post the Talkback ID associated to the crash here (via "mozilla/bin/components/talkback.exe" ).
Assignee: general → peterlubczynski-bugs
Component: Browser-General → Plug-ins
QA Contact: general → bmartin
james, please comment within this bug report, Mozilla has the ability to search NS4.x plug-ins when the plug-ins are not installed in Mozilla's own plugins/ directory. See http://plugindoc.mozdev.org/notes.html What video card do you use and which driver version ? Upgrading to latest version may also help here. See comment 3 to upgrade Flash and submit Talkback data.
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Status: UNCONFIRMED → RESOLVED
Last Resolved: 14 years ago
Resolution: --- → EXPIRED
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