hang when attempting to access a subpage from http://www.nikonusa.com/usa_home/home.jsp




16 years ago
14 years ago


(Reporter: jrrelay, Assigned: peterlubczynski-bugs)



Windows 98

Firefox Tracking Flags

(Not tracked)





16 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624

i was attempting to access a subsidiary page for the Nikon Coolpix 3100 camera
from "http://www.nikonusa.com/usa_home/home.jsp" when mozilla 1.4 caused windows
98se to freeze.  the mouse and the keyboard were 'dead'.  i was able to recover
only by using the processor reset button on the front panel.  this caused
scandisk to check for disk errors when i restarted win98se

Reproducible: Always

Steps to Reproduce:
1.enter url: http://www.nikonusa.com/usa_home/home.jsp
2.find 'photography' area at the upper left of the page
3.click the underscored '3100' link found within the text

Actual Results:  
mozilla 1.4 froze. neither the keyboard nor the mouse could evoke a response
from win98se.   i had to press the 'processor reset' button on the system front
panel to recover.  a 'crash' report was not initiated when win98se  recovered.

Expected Results:  
accessed the page with further information on the coolpix 3100 camera.

no further information available -- no apparent 'crash' report activated.

Comment 1

16 years ago
do you also hang when going directly to URL
http://www.nikoncoolpix.com/3100/home.html ?
If so, which Flash plug-in version do you use (see about:plugins) ? Do you still
hang with Flash 6.0r79 ?
Keywords: hang


16 years ago
Summary: crash when attempting to access a subpage from http://www.nikonusa.com/usa_home/home.jsp → hang when attempting to access a subpage from http://www.nikonusa.com/usa_home/home.jsp

Comment 2

16 years ago
I respond to "Comments From wolruf@free.fr  2003-08-23 20:53".  
i have no problem when i insert the
url"http://www.nikoncoolpix.com/3100/home.html" in the slot where the url
belongs; however, the same sort of crash ocurred when i clicked the link to
access the manual for the Coolpix 3100. i tried only that link. because of the
crash, i am not eager to try others from that url. i had not recorded the
precise version number in the file-name.  the install file is a .exe file of
size 12,263,120 and downloaded on 02jul03.

From "AboutPlugins" i do have the plug-in "Shockwave Flash, File name:
npswf32.dll, Shockwave Flash 6.0 r29" among others (I copied and pasted but
without some new-line and space characters) .  This plug-in was included in the
installation file i downloaded.  i am ignorant about ways to vary the plug-ins.
You asked: "Do you still hang with Flash 6.0r79 ? (copied and pasted from your
comment)". Do you think I should try 'flash 6.0 r79'?  If so, I will need more

Comment 3

16 years ago
thanks for your comment, I think the LiveManual may be a different issue as it
involves Java. Let's save this for later. :)

2 things:
 - upgrade to latest Flash plug-in (6.0r79) by downloading the small (500KB)
installer here: http://www.macromedia.com/go/getflashplayer
 - if you still crash, submit the form (Netscape Feedback Agent) when crashing
and then post the Talkback ID associated to the crash here (via
"mozilla/bin/components/talkback.exe" ).
Assignee: general → peterlubczynski-bugs
Component: Browser-General → Plug-ins
QA Contact: general → bmartin

Comment 4

16 years ago
james, please comment within this bug report, Mozilla has the ability to search
NS4.x plug-ins when the plug-ins are not installed in Mozilla's own plugins/
directory. See http://plugindoc.mozdev.org/notes.html
What video card do you use and which driver version ? Upgrading to latest
version may also help here.
See comment 3 to upgrade Flash and submit Talkback data.
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Last Resolved: 14 years ago
Resolution: --- → EXPIRED
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