219235 - With Moz 1.4 and 1.5b -- trying to print PDF files, with HP 932c, now wrecks file 'spool32'; and Win98SE has to be rerun in order to work right.

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Raymond A. Chamberlin]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.5b) Gecko/20030827
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.5b) Gecko/20030827

I used to be able to print PDF files, from either the Web or my HD, with Moz
1.4, with my HP 932c printer (and AcroRead 6.0).  Now, with either Moz 1.4 or
1.5b, (clicking the Acroread 'Print' icon in the browser,) when thereafter I
click 'OK' in the printer page=selection-and-number=of=copies window, I'm told,
every time, that file 'spool32' has died; and I can't print the PDF file and
other things don't work right -- until I rerun Windows SE.

(Note:  After installing Moz 1.5b, I assumed all the plugins I had used with 1.4
were compatible with 1.5b, and just copied all of them into the 1.5b Plugin folder.)

Reproducible: Always

Steps to Reproduce:
1. Display any PDF file in Moz, from either the Web or your HD.
2. Click the AcroRead 'Print' icon
3. After selecting, in the resultant window, the pages and the number of copies
to print, click 'OK' in that window.

Actual Results:  
A Windows window that tells you 'spool32' is dead, you can't print, and other
things don't work right -- until  Windows is rerun.

Expected Results:  
No error window should've displayed, the PDF file should've printed properly and
no other problems with Windows and/or applications used with it should've
malfunctioned.

If Moz hasn't wrecked things, as described above, such printing works OK, from
either the Web or my HD, with Netscape 4.8, and from my HD with AcroRead 6.0
directly without a browser; otherwise such printing doesn't work either.

Comment 1

[Boris Zbarsky [:bzbarsky]]

plug-ins

Comment 2

[Raymond A. Chamberlin]

Going back in Moz as far as 1.2.1, I experience this same problem with the
mentioned two PDF files, one on the Web and one on my HD.  OTOH, none of the Moz
versions I have, from 1.2.1 up through 1.5b, experience this problem with this
PDF file:

http://caselaw.lp.findlaw.com/data2/circs/9th/0356498p.pdf

The file on my HD is a copy of this file:

http://www.eudora.com/download/eudora/windows/6.0/Eudora_6_New_Features.pdf

Ray

Comment 3

[Michael Baffoni]

Any chance this is related to bug# 207417?  Maybe Win98 is just throwing up more
information about the problem?

Comment 4

[Raymond A. Chamberlin]

See also my comments of 2004-01-18 17:08 in Bug Report 220757.

Ray

Comment 5

[Raymond A. Chamberlin]

Please see my Comment #14 of Bug 220757.

Ray

Comment 6

[James Napolitano]

WFM Win98se, Mozilla 1.7b
This is one of a series of bug reports that is reproducible only with this reporter.

Comment 7

[Rob Janssen]

My experience with many Mozilla versions is: when you try to print using the
menu or the print button in Mozilla, it crashes.  But when you print using the
print button of the Acroread window, it works OK.

Maybe this is something that should be fixed, but it has not very high priority.
I presume the print button has to send some kind of message to Acrobat reader in
this case (to tell it to print the document) and that this does not always work
properly.