220113 - ibm.com - ``Support download manager'' doesn't work properly

Status: RESOLVED WORKSFORME

(SeaMonkey :: General, defect)

Description

[Max Alekseyev]

OS/2 build 1.5rc1

To reproduce:
1. Open provided URL
2. Enter 
Type-Model: 2647-47U
Operating system: OS/2
3. Click continue
4. Click on ``[+] Expand all'' and select all the files ( see related bug 220112 )
5. Click on ``Download Now'' (allow popup window if blocked) and accept Applet
from IBM
6. ``Support download manager'' window reports ``Ready to download!'' but the
only working feature is ``close''.

Comment 1

[Felix Miata]

This page is no less broken in W32 20030916. The popup makes no provision for
the visitor not having Java enabled, except for the close link.

Comment 2

[Jon Henry]

Tried the IBM support site in IE and Mozilla. The site doesn't even seem to work
in Internet Explorer, all I get is a warning to check my proxy settings. Is this
the result you are seeing? 

Comment 3

[Max Alekseyev]

I've got it working under Win2k IE 5.5 and JRE 1.4_02
Now I know that there should be [Download] button at the bottom of that
``Support download manager'' window.

Comment 4

[Jon Henry]

I just re-tested this site using a selfmade Firebird build from 20040109 on
WinXP, and the site now works as expected. I'm using the latest Windows JRE from
Sun, 1.4.2_03. Can anyone confirm that the bug has been resolved for them as well?

Comment 5

[Max Alekseyev]

Unable to test on recent OS/2 builds due to bug 225472

Comment 6

[Max Alekseyev]

Now with Mozilla OS/2 build 2004102908 it reports 
``Download Director applet cannot be loaded. Java support must be enabled to run.''

I have Java support enabled but I have JRE 1.3.1 instead of required JRE 1.4.x.
So that seems to be an explanation. 

Anyway the originally reported problem is gone. Resolving as WFM.