Accessing my.netscape webmail often (but not always) crashes mozilla



15 years ago
14 years ago


(Reporter: Thom DeCarlo, Unassigned)



Other Branch
Windows 2000

Firefox Tracking Flags

(Not tracked)





15 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5b) Gecko/20030815
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.5b) Gecko/20030815

When I get into the website I can sometimes get to the message list, and
sometimes get into one or more messages. But, it generally will crash Mozilla.
Today I got these three application errors...

The instruction at "0x77f963c1" referenced memory "0x08cc6fe8". The memory could
not be "read".
The instruction at "0x60fa3d96" referenced memory "0x08ce1338". The memory could
not be "read".
The instruction at "0x77f963c1" referenced memory "0x08cc6fe8". The memory could
not be "read".

Reproducible: Sometimes

Steps to Reproduce:
1. go to
2. sign in to my account
3. click in to check email

Actual Results:  
crashes mozilla with memory violations.

Comment 1

15 years ago
Thom, crasher bugs are not evangelism issues but are problems in the browser
that should be addressed to the engineers as quickly as possible.

Do you have talkback enabled? Have you sent in any talkback incidents ? Those
would help the engineers to diagnose this issue much more easily.

Also, 1.5b from August 15 is very old. Please download Mozilla 1.5 release
candidate 2 and see if you still have crashers.

-> browser general
Component: English US → Browser-General
Keywords: crash
Product: Tech Evangelism → Browser
Version: unspecified → Other Branch
-> default owner

Please upgrade to Mozilla1.5RC1 or later builds. Please use a talkback enabled
build and after talkback submitted the crash run c:\program
files\\mozilla\components\Talkback.exe to get the ID.
Please post this ID into this bug
Assignee: english-us → general
QA Contact: english-us → general
FWIW, I use Netscape Webmail everyday and have no problems on Windows 2000.

Comment 4

15 years ago
I could not get that URL to crash Mozilla either. Thom, when you crash, does the
Netscape Quality Feedback Agent pop up? If so, please submit a crash report
using that and then look in your Mozilla\components folder for a program called
Talkback.exe. If you run that you can find a "Talkback ID" which you can then
post here and help the developers track down the crashing code. Thanks for any
help with this.

Also, you should consider upgrading to the final release of Mozilla 1.5, it's
pretty stable.

Comment 5

15 years ago
Well, I updated to v1.6a and haven't had a crash yet. I guess it is safe to
ignore this one.

Sorry for the bother.

Last Resolved: 15 years ago
Resolution: --- → WORKSFORME
Product: Browser → Seamonkey
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