pdf files do not open when downloaded they do with internet explorer




15 years ago
13 years ago


(Reporter: inwards, Assigned: peterlubczynski-bugs)


Windows XP

Firefox Tracking Flags

(Not tracked)




15 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624

when i try to open a pdf file in the browser nothing happens

Reproducible: Always

Steps to Reproduce:

Expected Results:  
opened the pdf file in adobe acrobat which is installed on my computer

Comment 1

15 years ago
Assignee: general → peterlubczynski-bugs
Component: Browser-General → Plug-ins
QA Contact: general → bmartin
via plugin or via helper app ?
if via plugin: Do you see the plugin under help/about:plugins ?

Comment 3

15 years ago
Also true on Mozilla/5.0 (Macintosh; U; PPC Mac OS X Mach-O; en-US; rv:1.5)

The problem was NOT present on Mozilla 1.4.

This problem is NOT present for PDFs server directly by the web server (I've
tested Apache 2.0.47 and AppleShare IP 6.3.3).

The problem does occur for PDF downloads from a database with a complete HTTP
header, including byte count.  There was a change in Microsoft, whereby the HTTP
header had to include an accurate byte-count in order to open the PDF.  I
discovered some incorrect byte counts in my db, and had to correct these to get
PDFs to open correctly to IE.  Now they open in Acrobat from IE (or within IE)
but do not open in Mozilla, instead providing a message:

"...  could not be opened, because an unknown error occured.

Sorry about that.  Try saving to disk first and then opening the file."

Saving to disk and opening does work.
Bill, I suggest you file a separate bug instead of hijacking this one (and cc me
on it).  Make sure to point to a URL that shows the problem...
(as a guess, that's caused by content-encoding:gzip and a then invalid
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Last Resolved: 13 years ago
Resolution: --- → EXPIRED
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