221287 - dell.co.uk: "Parts for My Dell" page does not work

Status: VERIFIED WORKSFORME

(Tech Evangelism Graveyard :: English Other, defect)

Description

[Tom Cumming]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.5) Gecko/20030925
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.5) Gecko/20030925

When the "step 1" box is completed, the "step 2" box does not automatically
appear as it should.

Reproducible: Always

Steps to Reproduce:
1. Goto http://dellware.euro.dell.com/dellstore/DellKits/default.asp?s=uktra in
Mozilla
2. Select any system type from the "step 1" drop-down list.

Actual Results:  
Nothing.

Expected Results:  
Displayed a second drop down list underneath the first one, allowing the
selection of a system model number. Then when this is selected, a "search"
button should appear underneath that.

Comment 1

[Bill Mason]

Error: frmDellKits is not defined
Source File: http://dellware.euro.dell.com/dellstore/DellKits/default.asp?s=uktra
Line: 25

function brandChange()
{
	document.frmDellKits.BrandSelected.value = "Y";
	frmDellKits.submit();
}

frmDellKits.submit() is an invalid syntax that IE accepts for whatever reason. 
Confirming new.

Comment 2

[Tom Cumming]

I have just looked all over the site for a relevant email address to contact,
and the best I could find was the web form at
<http://support.euro.dell.com/uk/en/EmailDell/EmailWebmaster.asp>. It does say
it is supposed to be only for feedback of the support.dell.com pages, and says I
should not expect to get a reply, so I'm not holding my breath, but I cannot
find any other contact details that look any more relevant.

Comment 3

[Bob Clary [:bc] (inactive)]

contacted.

Comment 4

[Pascal Chevrel (relman team) -> :pascalc]

couldn't dinf a "step one" link as indicated in comment #1, site looks ok to me
-> WFM

Comment 5

[Tom Cumming]

Agreed - the site has been changed around a bit since i filed the bug -
equivilant page is now:
http://accessories.euro.dell.com/sna/dellitems.aspx?c=uk&l=en&s=dhs&cs=ukdhs1&~ck=mn

and appears to be working fine.