221731 - switch back to mail, windows xp blue screens, all passwords and email account config lost

Status: RESOLVED DUPLICATE of bug 132517

(MailNews Core :: Backend, defect)

Description

[Gene Wood]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4) Gecko/20030624

I'm not sure what can be done with this bug report because it's kinda weak but
here goes. I was using mozilla, I've been using it for a year now, and I switch
back to the mail window, by clicking on it to bring it into focus, a half second
after doing so, windows xp blue screened (which was surprising, I've only seen
XP do so maybe 5 or 6 times since I've been running it). The machine shut down
and restarted, when it came back up, I opened mozilla and went to the mail &
newsgroups part, and it prompted me with the wizard to set up new email
accounts. I then went and looked in the account config and all 7 of my email
accounts were gone. I went and checked the email data files which seem to be ok.
I looked in the password manager and all the passwords and password site
preferences are gone. The cookie manager has retained all of it's cookies, the
image manager has retained all of its settings. I can give more details if I'm
leaving stuff out here.


Reproducible: Didn't try

Steps to Reproduce:
1. Change in focus window from mozilla browser to mozilla mail
2.
3.

Actual Results:  
Windows XP Blue screen crash

Error code 0000001a, parameter1 00041785, parameter2 c0c00000, parameter3
0000ef21, parameter4 00000000.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001a
(0x00041785, 0xc0c00000, 0x0000ef21, 0x00000000). A dump was saved in:
C:\WINDOWS\Minidump\Mini100903-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Expected Results:  
Umm... displayed my email and not deleted all my passwords

Comment 1

[Gene Wood]

Attachment: This is the windows XP dump after the crash

Comment 2

[Gene Wood]

Also, the master password which was protecting all my other passwords has been
lost as well. This is the one which pops up a query when you open the mail
client so that mozilla can use the stored passwords for your pop or imap
authentication

Comment 3

[Gene Wood]

I've also found that my enigmail (plugin) settings have been lost (e.g. the
location of the gpg executable, etc.)

Comment 4

[Gene Wood]

Also, the preference loss is not confined to the mail and new account
information, the actual preferences as well (e.g. forward as inline or
attachment) have been lost

Comment 5

[David :Bienvenu]

you lost your whole prefs.js, I'd guess - I'm not sure what could possibly cause
this. There have been a few bugs about this but other than installation issues
(installing a new build over an old one while the old one is running, iirc) and
some quick launch issues (launching a new instance while the old one is shutting
down), we don't know what could cause this.

Comment 6

[Matthias Versen [:Matti]]

Mozilla can't cause a BSOD (Blue Screen of Detah) because Mozilla doesn't
install drivers running in the CPU Level0/1 and Mozilla itself runs in the
Userspace.

Only a driver or hardware problem can be the cause for the BSOD (and Mozilla can
trigger such an error in this components).

The prefs.js loss is bug 132517

You can try to move your Profile-informations into a new profile with
http://matti.no-ip.org/profile.txt

*** This bug has been marked as a duplicate of 132517 ***