222809 - Semantec Internet Security 2003 error

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: English US, defect)

Description

[carljordan]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6a) Gecko/20031016
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6a) Gecko/20031016

I have Semantec Internet Security 2003 (firewall) installed.  Until this
version, no problem.  However, now it does not protect me.  According to Semantec:

Error 003

Scan for Security Risks requires Internet Explorer 5.0 or newer or Netscape 4.5
or newer.



Reproducible: Always

Steps to Reproduce:
1.
2.
3.



Expected Results:  
I should work with my firewall, as it has always done.

Firewall is current and up to date on all components.

Comment 1

[Boris Zbarsky [:bzbarsky]]

So... your firewall is suddenly refusing to work with Mozilla, basically?  Does
it work with 1.5?  What's the earliest build it does not work with?

Comment 2

[carljordan]

From my systray icon, it appears to be working.  But my
SecurityCenter|SecurityMonitor says: "System Alert. Urgent Attention.  Go to the
Securtiy Center to Correct."  That link is
http://security.symantec.com/ssc/home.asp?j=1&langid=ie&venid=symnis2003&plfid=22&pkj=ZXXIQKZWCGZYFVHDYKD,
which will check anyone's computer for security.  That's where I get the message
mentioned in my earlier bug report report.  I wanted to check it, but could not.
 So I can't be absolutely certain if it is or it is not working properly, or at all.

Thank you in advance.

Comment 3

[Boris Zbarsky [:bzbarsky]]

Sounds like their website is just locking out Mozilla on purpose...

Comment 4

[carljordan]

I have submitted comments about this to their feedback area.  I suggested they
visit www.mozilla.org to learn more about it, and update their page to work with
it.  But it indicates that they do not respond to feedback.  So I will have to
just wait and see if they do anything about it.

Comment 5

[Bob Clary [:bc] (inactive)]

Carl, as you are a customer, you should be able to make a support request rather
than just provide feedback. Can you contact
http://www.symantec.com/techsupp/consumer.html and see what you can find out
from their support technicians?

Comment 6

[carljordan]

As you suggested, I submitted a support request, as follows:

I have Semantec Internet Security 2003 (firewall) installed (InternetSec 2003
ser # xxxxxx Account ID: xxxxxx).  I've had no problems since I installed it
nearly a year ago.  From my systray icon, it appears to be working fine, as it
always has.  But my SecurityCenter|SecurityMonitor says: "System Alert. Urgent
Attention.  Go to the Securtiy Center to Correct."  That link is
http://security.symantec.com/ssc/home.asp?j=1&langid=ie&venid=symnis2003&plfid=22&pkj=ZXXIQKZWCGZYFVHDYKD.

That's where I get the following message:

"Error 003

Scan for Security Risks requires Internet Explorer 5.0 or newer or Netscape 4.5
or newer."

I can't be certain if my firewall is or is not working properly, or even if it
is working at all, which is important to me since I have a dsl line.

I use Mozilla, a browser well beyond Netscape 4.5.  Either your page is not
configured for dealing with the Mozilla browser, or my Internet Security is not
working properly.  I cannot tell which.

If it is merely a matter of configuring your page, I would appreciate your doing
so.  If it is other than that, please advise me how I can obtain the fix.

For more information about the mozilla browser, pleae see http://www.mozilla.org.

Thank you in advance.

http://news.com.com/2100-1023-964792.html?tag=lh

Comment 7

[Bob Clary [:bc] (inactive)]

Warning: Element referenced by ID/NAME in the global scope. Use W3C standard
document.getElementById() instead.
Source File:
http://security.symantec.com/ssc/lunavbrk.asp?scantype=1&langid=ie&venid=symnis2003&plfid=21&pkj=HETFPWFYJOKMFIDPMSV
Line: 222

Warning: Non-standard document.all property was used. Use W3C standard
document.getElementById() instead.
Source File:
http://security.symantec.com/ssc/sc_scan.asp?langid=ie&venid=symnis2003&plfid=21&pkj=HETFPWFYJOKMFIDPMSV
Line: 82

scans completed except those that require activex

    *  Antivirus Product Scan
    * Antivirus Definition Scan

wfm