'Enter your password' shows wrong username@isp.net



Account Manager
14 years ago
14 years ago


(Reporter: Gordon Robertson, Assigned: Scott MacGregor)


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(Not tracked)




14 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.5) Gecko/20031007 Firebird/0.7
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.5) Gecko/20031007 Firebird/0.7

I just installed Thunderbird 0.3. 

I filled out account details, perhaps making an error in my user account name --
I'm really sorry, but I can't remember. 

When I click on GetMail icon, a message box opens with a title 'Enter your
password'. The information text above the text field is 'Enter your password for
'agrobertsonx@pop.telus.net'. And when I enter my password, it's refused. Which
makes sense, because what should follow the @ is 'telus.net', not 'pop.telus.net'. 

I returned to account settings and checked that the account name is

I deleted the installation and reinstalled Thunderbird from the download file,
but when I opened the new version I had the same problem. 

I cannot see how to change the '@pop.telus.net'. I suspect that there's a
'profile' file that has this information in it, and it's not deleted when the
installation is deleted (makes sense). But until I know where it is and can
delete or edit it I don't see how to restart with a new installation and so
check on what I may have done wrong in the setup.

Reproducible: Always

Steps to Reproduce:
1. See 'details'. After deleting Thinderbird's folders and reinstalling it I
have the same problem -- the account settings were not deleted. 

I apologize for not being able to say what I did wrong in setup. 

2. Open Account settings. Change AccountName and EmailAddress to e.g.
'x@telus.net'. OK. Click on GetMail. 

Actual Results:  
Information in the EnterPassword message box is unchanged:

Expected Results:  
Information in the EnterPassword message box should have changed to match

SuSE Linux 8.2 Pro, on Intel P4.

Comment 1

14 years ago
You need to correct the server name and user name in Account Settings / [Your
account] / Server settings panel. These settings are used for login.
Don't mix it up with the Account name which can be set to anything you like and
is not used for login. Neither is the email address.
Please report back if it works.
See Bug 212937 for POP server case.
See Bug 90507 for SMTP server case.

Comment 3

14 years ago
both bugs from comment 2 were fixed, you just need to correct your server
settings now.
-> invalid
Last Resolved: 14 years ago
Resolution: --- → INVALID
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