223345 - Files fail to download over cablemodem but download correctly using dial-up -- even with cablemodem active

Status: RESOLVED EXPIRED

(SeaMonkey :: Download & File Handling, defect)

Description

[emrchnt]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.4) Gecko/20030624

I cannot download files over my cablemodem (Adelphia PowerLink) using Mozilla. 
Very small files (about 200KB) will download and I can save web pages.  Files
larger than 1MB cause the problem.  File type does not seem to matter.  
I click on a file to download.  I get the download manager and try to save the
file to my hard drive.  The download manager reports 0KB of KB and everything
stops no matter how long I wait for further activity.  I usually have to close
and re-open Mozilla to continue browsing.  These files download fine using
Internet Explorer.  Also, I can download files using Mozilla if I activate my
dial-up service and accept a much slower download.
This happens at any site that I've tried to download files from.
One further note:  When I open the download manager after re-starting Mozilla,
it reports 64KB downloaded and the process canceled although nothing has been
saved to my hard drive.

Reproducible: Always

Steps to Reproduce:
1. Go to website where file is located
2. Click on a file to be downloaded
3. Choose save to disk

Actual Results:  
Download manager reports 0KB of 0KB and all internet communication stops.
Nothing is actually downloaded

Expected Results:  
Saved the file to my hard drive

I'm not a programmer, but I have looked through the Preferences and can find
nothing that should be causing this to happen only over my cable service.

Comment 1

[Bob Kaiser]

I am seeing similar results on my home cable modem (1.5Mb) and at work on a T1
(670 kbps).  Mozilla 1.8a2 will load a few hundred KB then stop, no recovery. 
It will show a high rate per second (150 - 1000kbps).  Example is 147KB
downloaded with a displayed rate of about 150kbps.  Tested by downloading
Windows installations (1.7.2 and 1.8a2) from www.mozilla.org.  Mozilla 1.7.2
shows similar results as well.  In the same environment, I can run Mozilla
Firefox 0.9.3 and successfully complete all of the downloads that the Mozilla
versions fail on.  Please give this priority.  Thanks, Bob

Comment 2

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

The latest beta releases can be obtained from:
Firefox:     http://www.mozilla.org/projects/firefox/
Thunderbird: http://www.mozilla.org/products/thunderbird/releases/1.5beta1.html
Seamonkey:   http://www.mozilla.org/projects/seamonkey/

Comment 3

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.