223362 - unable to receive email notification when using a mailing list

Status: RESOLVED INVALID

(Bugzilla :: Email Notifications, defect)

Description

[Jun Santiago]

User-Agent:       Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.0; T312461; .NET CLR 1.0.3705)
Build Identifier: 

We created a user using a mailing list but wasn't able to receive any email 
notification. Is there any email restrictions on bugzilla?

Reproducible: Always

Steps to Reproduce:
1.
2.
3.

Comment 1

[Jun Santiago]

Steps to Reproduce:
1. Create a new bugzilla account using a mailing list.
2. I did not receive the email confirmation.

Comment 2

[J. Paul Reed [:preed]]

No and there are lots of people doing this.

If you're *really* running Bugzilla on Windows 2000, there are some mail-related
issues with that; read the install guide for details you have to address.

RESOLVED -> WORKSFORME.

Comment 3

[Jun Santiago]

When we try to send an email directly to our mailing list using our Outlook 
email client we we're able to receive the emails. But when we use it in 
bugzilla it didn't send any email notifications. I also tried creating a user 
here in your site at "http://bugzilla.mozilla.org" using our mailing list
([e-mail]), but we didn't receive the email 
confirmation. Can we check the logs for bugzilla to see what actually happen 
behind the scene on sending of the email notifications? Does it logs it as an 
error?

Comment 4

[Dave Miller [:justdave]]

Your mail server accepted the message:

Oct 23 02:21:09 mecha sendmail[19491]: h9N9L779019489:
to=<[e-mail]>, ctladdr=<[e-mail]>
(48/48), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=30351,
relay=nbrmr1002.accenture.com. [170.252.248.71], dsn=2.0.0, stat=Sent
(h9N9LDdG024655 Message accepted for delivery)

And then we received a bounce back a few seconds later.:

Oct 23 02:21:17 mecha sendmail[19514]: h9N9LG79019514: from=<>, size=5070,
class=0, nrcpts=1, msgid=<[e-mail]>,
proto=ESMTP, daemon=MTA, relay=nbrmr1002.accenture.com [170.252.248.71]

Here's the bounce message:

Return-Path: <[e-mail]>
Received: from nbrmr1002.accenture.com (nbrmr1002.accenture.com [170.252.248.71])
        by mecha.mozilla.org (8.12.8/8.12.8) with ESMTP id h9N9LG79019514
        for <[e-mail]>; Thu, 23 Oct 2003 02:21:16 -0700
Received: from mtahm1500.accenture.com (mtahm1500.accenture.com [10.10.100.246])
        by nbrmr1002.accenture.com (8.12.10/8.12.10) with ESMTP id h9N9LKdG024703
        for <[e-mail]>; Thu, 23 Oct 2003 04:21:20 -0500 (CDT)
Date: Thu, 23 Oct 2003 02:21:07 -0700
Message-Id: <[e-mail]>
From: [e-mail]
To: [e-mail]
Subject: DELIVERY FAILURE: User Manila.APS.DBATeam
([e-mail]) not
 listed in public Name & Address Book
X-Archived: msg.XXNXkX6x@nbrmr1002
X-Archived: msg.XXyXkX6x@nbrmr1002
X-MIMETrack: Itemize by SMTP Server on MTAHM1500/Server/Accenture(Release 5.0.9a
|January
 7, 2002) at 10/23/2003 04:20:05 AM,
        Serialize by Router on MTAHM1500/Server/Accenture(Release 5.0.9a
|January 7, 2002) at
 10/23/2003 04:20:12 AM,
        Serialize complete at 10/23/2003 04:20:12 AM
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="==IFJRGLKFGIR20977UHRUHIHD"
Status: O
X-Status: 
X-Keywords:                  
X-UID: 34147

--==IFJRGLKFGIR20977UHRUHIHD
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit

Your message

  Subject: mozilla.org Bugzilla Account Information

was not delivered to:

  [e-mail]

because:

  User Manila.APS.DBATeam ([e-mail]) not listed in
public Name & Address Book


--==IFJRGLKFGIR20977UHRUHIHD
Content-Type: message/delivery-status

Reporting-MTA: dns;mtahm1500.accenture.com

Final-Recipient: rfc822;[e-mail]
Action: failed
Status: 5.1.1
Diagnostic-Code: X-Notes; User Manila.APS.DBATeam
([e-mail]) not listed in public Name & Address Book

--==IFJRGLKFGIR20977UHRUHIHD
Content-Type: message/rfc822

Received: from nbrmr1002.accenture.com ([170.252.248.71])
          by mtahm1500.accenture.com (Lotus Domino Release 5.0.9a)
          with ESMTP id 2003102304200559:187559 ;
          Thu, 23 Oct 2003 04:20:05 -0500 
Received: from mecha.mozilla.org (h-207-126-111-200-mozilla.sv.meer.net
[207.126.111.200])
        by nbrmr1002.accenture.com (8.12.10/8.12.10) with ESMTP id h9N9LDdG024655
        (version=TLSv1/SSLv3 cipher=EDH-RSA-DES-CBC3-SHA bits=168 verify=NO)
        for <[e-mail]>; Thu, 23 Oct 2003 04:21:14 -0500
(CDT)
Received: from mecha.mozilla.org (localhost.localdomain [127.0.0.1])
        by mecha.mozilla.org (8.12.8/8.12.8) with ESMTP id h9N9L779019489
        for <[e-mail]>; Thu, 23 Oct 2003 02:21:07 -0700
Received: (from apache@localhost)
        by mecha.mozilla.org (8.12.8/8.12.8/Submit) id h9N9L7Fn019487;
        Thu, 23 Oct 2003 02:21:07 -0700
Date: Thu, 23 Oct 2003 02:21:07 -0700
Message-Id: <[e-mail]>
From: [e-mail]
To: [e-mail]
Subject: mozilla.org Bugzilla Account Information
X-Archived: msg.XXyXkX6x@nbrmr1002
X-MIMETrack: Itemize by SMTP Server on MTAHM1500/Server/Accenture(Release 5.0.9a
|January
 7, 2002) at 10/23/2003 04:20:05 AM,
        Serialize by Router on MTAHM1500/Server/Accenture(Release 5.0.9a
|January 7, 2002) at
 10/23/2003 04:20:12 AM,
        Serialize complete at 10/23/2003 04:20:12 AM

======================
======================

As you can see this is not our problem, nor is it Bugzilla's problem.

Comment 5

[Jun Santiago]

Where can we find that log file in our Bugzilla server?